Building Automation Client Service Manager
About the role
Our Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. Ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You’ll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.
Responsibilities
- Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
- Balance time between on-site customer interactions and back-office responsibilities
- Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio
- Develop service delivery plans with the customer to provide service agreement scope of work
- Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
- Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
- Maintain excellent organizational and interpersonal skills
Requirements
- On-the-job experience working within:
- The Building Automation / technology industry
- Engineering HVAC and Building Automation systems
- Experience supporting or managing customer accounts, service agreements, or similar ongoing service relationships in a technical or service-driven environment
- Experience with Microsoft Office and business software systems
Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
Qualifications
- Basic Qualifications: Associate or bachelor's degree in a related technical field or 5+ years related experience
- Preferred Qualifications: Associate or bachelor's degree in a related technical field, 2+ years' experience in the building automation / technology industry, Demonstrated experience in demand-side energy services or Certified Energy Manager
Benefits
Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
Pay
The pay range for this position is $61,547 - $105,509 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Schedule
Not specified
Skills
- Hvac controls
- Building controls
- Programming
- Hvac field technician
- Heating, ventilation, air conditioning
- Direct digital control
- Apogee
- Desigo
- Modbus
- Tridium
- Niagara
- Alerton
- Commissioning
- LonWorks
- BACnet
- DDC
- BMS
- Building management
- Mechanical systems
- System integration
Benefits
Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
Pay Transparency
Siemens follows Pay Transparency laws.
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Equal Employment Opportunity Statement
We are an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Reasonable Accommodations
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