Client Service Manager

Position Overview

The Client Service Manager will play a key role in advancing the firm’s commitment to client service excellence. This position supports the Client Service and Client Feedback programs while helping shape other firmwide initiatives that strengthen client relationships.

Primary Areas of Responsibility

• Supports assigned, dedicated Client Service Teams, including facilitating team meetings, strategic planning, trainings, events, and other initiatives to deepen the client relationship.
• Utilizes the firm’s Client Relationship Management platform, Salesforce, to provide and analyze key relationship insights to Client Service Teams.
• Sets up and manages content for Client Service Insights newsletters.
• Manages and drafts content for Client Service Insights newsletters.
• Updates, organizes and maintains projects in Smartsheet, the team’s project management software.

Qualifications & Requirements

• 5+ years of experience in related field, preferably in a law firm or professional services environment (equivalent combinations of education and experience will be considered).
• Bachelor’s degree preferred.
• Strong customer service ethic. Demonstrated ability to build strong working relationships across all levels of the organization and work effectively both independently and with others in a cooperative, enthusiastic and friendly manner to accomplish position functions and participate in team efforts.
• Exemplary communication skills, both verbal and written.
• Extremely detail-oriented, with superior proofreading and fact-checking skills.
• Strong project management skills with the ability to manage multiple priorities/deadlines and stay productive in a fast-paced environment.
• Must be proficient in the use of MS Office, including PowerPoint, Word, and Excel.
• Aptitude for learning new software, systems, databases, and procedures quickly.
• Ability to work both independently and collaboratively in hybrid team environments.
• Self-motivated, positive attitude, and a deep curiosity about technology, life sciences, and the new energy economy.
• Ability to travel and attend key events and meetings on occasion.

Additional Information

The primary location for this job posting is in Palo Alto, but other locations may be listed. The actual base pay offered will depend upon a variety of factors, including but not limited to the selected candidate’s qualifications, years of relevant experience, level of education, professional certifications and licenses, and work location. The anticipated pay range for this position is as follows:

• Palo Alto, San Francisco: $131,750 – $178,250 per year.
• Century City, Los Angeles, San Diego, Seattle: $119,000 – $161,000 per year.

The compensation for this position may include a discretionary year-end merit bonus based on performance. We offer a highly competitive salary and benefits package. Benefits information can be found here. Equal Opportunity Employer (EOE).