Client Service Manager

About the Role

City Wide Facility Solutions is looking for an Account Manager to manage an established portfolio of commercial clients throughout the Inland Empire. In this role, you'll become the trusted advisor for your clients—ensuring their facilities are well maintained while identifying opportunities to provide additional solutions that help their businesses operate more efficiently. Every day is different: you'll spend time visiting client facilities, meeting with business owners and property managers, solving problems, coordinating with independent contractors, and helping clients receive exceptional service.

Responsibilities

• Build long-term relationships with clients through regular facility visits and proactive communication
• Ensure exceptional service through routine quality inspections and follow-up
• Quickly resolve client concerns while coordinating with our contractor network
• Identify opportunities to expand client relationships through additional facility services and products
• Prepare pricing and proposals for additional services
• Coordinate new client starts to ensure a smooth onboarding experience
• Recruit, develop and manage relationships with independent contractors
• Work closely with Night Managers to maintain outstanding service quality
• Maintain accurate client information and inspection records using our CRM
• Partner with our Sales Team by identifying new opportunities within your territory
• Help protect and grow an existing book of business through outstanding customer service

Requirements

• 3+ years of experience in Account Management, Customer Success, B2B Sales, Facility Management, Operations, or a similar client-facing role
• Strong customer service and relationship management skills
• Excellent verbal and written communication
• Experience using Microsoft Office and CRM software
• Valid California driver's license, reliable transportation, and current vehicle insurance
• Bilingual English/Spanish is a plus, but not required

Qualifications

The most successful Account Managers are relationship builders who genuinely enjoy helping clients; organized and detail-oriented; comfortable working independently while managing multiple priorities; positive problem-solvers who take ownership; motivated by earning performance-based incentives; and excellent communicators who follow through on commitments.

Compensation & Benefits

• Competitive base salary
• Uncapped commission on additional maintenance services and facility supply sales
• Client retention bonus for maintaining greater than 90% retention
• Opportunity to earn the annual President's Club trip as a top performer
• Health Care Plan (Medical, Dental & Vision) – $335 monthly company paid
• Retirement Plan (401k, IRA) with employer match
• Life Insurance (Basic, Voluntary & AD&D) – $50,000 company paid
• Mileage reimbursement
• Paid Time Off (Vacation, Sick & Public Holidays) – two weeks Paid Time Off plus paid sick time
• Training & Development
• Supportive leadership team with ongoing coaching and development
• A positive, collaborative office culture where people genuinely enjoy coming to work

About City Wide Facility Solutions

City Wide Facility Solutions is the nation's leading management company in the building maintenance industry. We simplify facility management by coordinating janitorial services along with more than 20 additional building maintenance solutions through our network of trusted service providers. Our mission is simple: help our clients save time, solve problems, and maintain facilities they can be proud of.