Client Service Manager

About the role

Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place.

This position is located in Waco, TX, and is not a remote/virtual position. The coverage area includes Waco and surrounding areas. The salary range is $42k - $43k annually, with a schedule of Monday - Friday, 8:00am - 5:00pm, plus on-call rotation.

Responsibilities

As a Client Service Manager, you will be responsible for providing overall strategic and operational leadership for a segment of the branch team. This includes:

• Providing overall strategic and operational leadership for a segment of the branch team
• Business development initiatives and managing all functions necessary to ensure operational, service, and business goals are aligned with company and division business objectives
• Managing the overall operations of a segment of the branch team
• Ensuring the overall quality and depth of the segment Caregiving pool; meeting Care Partner, Client and Referral Source Satisfaction goals, adherence to Company Policy and Procedure and Compliance guidelines
• Successfully implementing business initiatives
• Overseeing the day to day activities of the assigned Team staff, including recruiting, hiring, assessment activity, staffing / scheduling, risk management requirements, timekeeping requirements, and all compliance and human resource needs
• Ensuring on-call oversight and support for clients and field staff needs
• Ensuring all cross referral opportunities within the branch are identified and sourced appropriately

Requirements

To be considered for this role, you must have:

• High School Diploma or GED required
• 60 hours or more of college coursework
• 2+ years of supervisory experience in a healthcare facility, agency, or community-based setting (or 1 year of leadership experience + 30 hours of college credit)
• Home care, caregiving, or staffing experience preferred
• Strong communication, organizational, and problem-solving skills
• Valid driver’s license, reliable transportation, and auto insurance
• Bilingual skills a plus, but not required

Benefits

Our benefits include:

• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance, and access to Calm, a meditation, sleep, and relaxation app
• Programs to celebrate achievements, milestones, and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees