Client Service Manager

Duties and Responsibilities

• Provide regular updates to clients on the progress of customer service projects that directly affect each client.
• Develop open and effective channels of communication with each client that can be employed by other departments as well.
• Become the reliable point of contact for each customer to establish a strong business relationship.
• Maintain close relationships with the families of the patients by providing constant communication over the phone, as well as face-to-face contact.
• Accompany the Clinical Case Manager during re-certifications visits and hospital discharges, delivering necessary supplies to nurses, and occasionally providing small meals or coffee to the patient’s family to build rapport.
• Affords support to management by maintaining extensive knowledge of nurses' operations in the field.
• Communicates all information regarding expectations and scheduling to various families.
• Recruits new nurses who can provide skilled care and attention to an existing case.
• Performs other duties as assigned to effectuate business goals.
• Supports and executes the mission, ethics, and goals of the company effectively.
• Represents themselves in a positive and professional manner in the company and community.
• Adheres to dress code with a clean and neat professional appearance.
• Reports on time and as scheduled to complete work within designated time.
• Adheres to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.

Requirements

• Bachelor's degree in business or a related field preferred
• 3+ years’ experience in customer service role
• 1+ years’ experience in management position preferred
• Proven ability to utilize the Salesforce contact platform required
• Must demonstrate ability to meet deadlines
• Strong communication skills required