BTR Onsite Service Technician

About the role

The Build-to-Rent Onsite Service Technician is responsible for maintaining the physical integrity, safety, and overall appearance of the assigned community. This role ensures a clean, secure, and well-maintained living environment for residents, visitors, and team members through timely completion of maintenance requests and proactive property upkeep.

Responsibilities

• Perform routine and preventive maintenance including HVAC, plumbing, electrical, appliance repair, and general maintenance tasks
• Conduct regular inspections of buildings, systems, and equipment to identify maintenance needs and safety concerns
• Complete work orders accurately and efficiently while minimizing disruption to residents
• Respond promptly and professionally to emergency maintenance requests
• Serve as a primary onsite point of contact for resident maintenance issues and service requests
• Communicate clearly and professionally with residents regarding work order status and resolution timelines
• Collaborate with onsite and centralized teams to ensure timely resolution of service requests
• Build positive resident relationships to support satisfaction and retention
• Maintain courteous and service-oriented interactions at all times
• Maintain cleanliness and appearance of common areas, amenities, and exterior grounds
• Aid in unit turns including cleaning, painting, minor repairs, and move-in readiness preparation
• Ensure tools, materials, and equipment are properly maintained and stored
• Support overall community presentation standards and readiness
• Follow all safety procedures, company policies, and applicable local, state, and federal regulations
• Maintain a safe working environment and report hazards or safety concerns immediately
• Participate in required training and ongoing development programs
• Ensure compliance with maintenance standards and operational guidelines

Qualifications

• Prior maintenance experience required, preferably in residential or property management environments
• Experience with HVAC, plumbing, electrical, and general maintenance repair work preferred
• Strong technical aptitude across multiple maintenance disciplines
• Ability to troubleshoot and resolve maintenance issues independently
• Strong customer service and communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to work both independently and as part of a team
• Valid driver’s license and reliable transportation required
• Ability to perform physically demanding work in varying environments

Skills & Competencies

• Strong technical aptitude across multiple maintenance disciplines
• Ability to troubleshoot and resolve maintenance issues independently
• Strong customer service and communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to work both independently and as part of a team
• Valid driver’s license and reliable transportation required
• Ability to perform physically demanding work in varying environments

Physical Requirements

• Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs
• Ability to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without assistance)
• Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions
• Ability to work in various positions and access confined or elevated spaces as required
• Ability to operate standard maintenance tools, equipment, and mobile technology (e.g., smartphones, tablets)
• Ability to communicate effectively in English, both verbally and in writing, as required for safe and effective job performance
• Sufficient vision (with or without correction) to safely perform job duties, including close, distance, and peripheral vision
• Reasonable accommodations will be made in accordance with applicable law to enable qualified individuals with disabilities to perform the essential functions of the position

Work Environment

• Regular work performed in residential properties, including occupied and vacant homes, construction or renovation sites, and outdoor environments
• Frequent exposure to varying weather conditions, including heat, cold, humidity, and precipitation
• Exposure to dust, odors, noise, chemicals, insects, rodents, and other environmental conditions typical of maintenance, repair, and construction work
• Use of personal protective equipment (PPE) as required
• Interaction with residents, vendors, contractors, and internal team members in a professional manner
• Work is often fast-paced with changing priorities, service requests, and deadlines
• On-call, overtime, or extended hours may be required based on business needs, including evenings and weekends