BT Intern- Support Services

About the Role

The Information Technology (IT) Intern – Support Services role provides hands-on experience supporting the technology that keeps our business running. This internship offers the opportunity to work alongside IT professionals, assisting with technical support, troubleshooting, and supporting service desk operations across office and manufacturing environments. Interns will gain exposure to a wide range of technologies, including end-user support, networking, telecommunications, and server infrastructure. In this position, you will develop valuable technical and professional skills.

Responsibilities

• Provide first incident and service request support across all IT devices, software and applications.
• Create, update, and resolve tickets within the Service Management system.
• Conduct initial troubleshooting and ask questions to help determine what the user needs.
• Leverage the knowledge database to resolve the issue.
• Escalate tickets to the appropriate technical resource, when needed, to ensure a timely resolution.
• Assist with building knowledge documents.
• Work at the production facilities with Plant Engineers on Information Technology support needs.
• Experience the manufacturing environment and how IT hardware and software are utilized.
• Assist with workstations, laptops, tablets, scanners, and phone deployments.
• Assist with network and telecom support at Home Office and Facilities.

Qualifications

• Student in Junior or Senior status pursuing a Bachelor's degree in Information Technology, Computer Science, or other related field required.
• Ability to relate technical concepts to non-technical people.
• Rely on instructions and pre-established guidelines to perform the functions of the job.
• Self-Starter.
• Technology: Microsoft Office Tools, Mobile Devices (Android / iPhone).

Preferred Qualifications

• Participation in campus organizations, volunteer activities, student leadership programs, or part-time employment.

Benefits

• Farm to fork experience including a farm tour, facility tours, and experience with end user products.
• Networking events where you will meet executives and community leaders.
• Internship group outings and events.
• Volunteer opportunities within the community.
• Personal development events and training.