Brooklyn Bowl Las Vegas - Green Room Server

Job Summary

As a green room server, the position involves assisting all bands and contracted artists at the venue. The server must comply with Brooklyn Bowl company standards for serving and maintain up-to-date Health Cards and Sheriff’s Cards. Balancing tasks with maintaining a welcoming atmosphere for artists is crucial.

Greenroom Opening Server Duties

• Receive shift paperwork detailing preparations needed.
• Ensure green rooms and Touring office are clean.
• Stock water and tea in fridges.
• Pull dirty towels and launder them.
• Stock plates, napkins, silverware, and cups.
• Clean and replenish condiment caddies.
• Set up cold breakfast and/or lunch as specified.
• Maintain buffets by keeping them presentable and removing trash.
• Bus tubs and clean up breakfast/lunch setups before closing.
• Position outside Box 617 when not performing a specific task.
• Circulate through work area to maintain line of sight and atmosphere control.

Qualifications

• 2 years of food server experience required.
• Proficiency in MAC numbers is an asset.
• Previous Green Room Service helpful.
• Personal Assistant to VIP/Celebrity experience a plus.

Responsibilities

• Responsible for all stages of food and beverage service in the Green Room.
• Maintain cleanliness and appearance of dining/service area.
• Greet and make guests feel welcome.
• Respond to guest inquiries and requests promptly.
• Ensure guests have an enjoyable experience.
• Know all menu items and specials, including ingredients and preparation methods.
• Check tables for guest needs and ensure appropriate utensils and condiments are available.
• Obtain food and drink orders from guests, make suggestions, and follow service standards.
• Collect and process payments.
• Use POS system to input orders accurately and efficiently.
• Communicate any problems or guest concerns to management promptly.
• Comply with Health Code and Alcohol Regulations.
• Perform other duties as assigned.
• Work as part of a team to provide the best overall guest experience.

Non-Physical Qualifications

• High school graduate or equivalent preferred.
• Valid Food Worker / Health Card required.
• Valid Alcohol Awareness Card required.
• Previous experience in customer service, food service, restaurant, or other related fields.
• Ability to build rapport with guests.
• Ability to thrive in a fast-paced environment.
• Basic math and reading skills.
• Excellent interpersonal and communication skills.
• Ability to become familiar with menu, preparation procedures, and prices.
• Ability to work closely and efficiently with others.
• Previous experience working in a high-volume restaurant.
• Able to work a flexible schedule, including weekends and holidays.
• Adhere to all safety measures and policies.

Physical Qualifications

• Physical ability to handle a food server's tray ranging up to approximately 20-35 pounds.
• Ability to move throughout the work area or venue during the entire shift.
• Must be able to work in an environment with loud music and crowds for extended periods.
• Must be able to stand for the entire shift.