Brokerage Operations Manager

Duties and Accountabilities

• Lead, coach, and develop Carrier Sales, Account Management, and Scheduling teams.
• Drive accountability through KPI management, reviews, and operational oversight.
• Oversee freight execution to ensure on-time pickup, delivery, and service excellence.
• Resolve customer, carrier, and shipment escalations quickly and effectively.
• Monitor metrics: gross margin, productivity, service levels, and customer retention.
• Partner with Sales leadership to support customer growth and operational alignment.
• Develop and implement scalable processes, SOPs, and workflow improvements.
• Support recruiting, onboarding, training, and development of brokerage staff.
• Foster a high-performance culture centered on accountability, teamwork, and continuous improvement.

Requirements

• 5+ years of freight brokerage experience.
• Strong understanding of truckload operations, carrier sales, customer operations, scheduling, and capacity management.
• Proven leadership experience in a fast-paced brokerage environment.
• Strong communication, organizational, analytical, and problem-solving skills.
• KPI-driven mindset with the ability to make decisions under pressure.
• Experience utilizing TMS platforms and transportation technology tools.

Preferred Education and Experience

• Prior experience managing brokerage operations teams.
• Experience with TAI TMS, Trucker Tools, Highway, Cargo Chief, Greenscreens, Triumph Pay, DAT, or similar transportation technologies.
• Bachelor's degree in Business, Supply Chain, Logistics, or related field preferred.