Brokerage Coordinator - Greenwood, IN

About the role

Brokerage Coordinators are responsible to develop and maintain a profitable customer base; identify, source, qualify, and engage service providers for all Truckload Brokerage solutions; and negotiate rates and secure contracts with service providers, continually evaluating and monitoring service performance. Provide T/L rate quotes to customers, working directly with customers on quotes and negotiate pricing for services. Monitor email and electronic load boards. Receive and process shipments according to customer needs, shipment entry, and tracking and follow up. Manage daily load activities through discussion with customers and carriers to ensure excellent customer service. Contact assigned existing and potential customers on a determined schedule to develop customer and carrier relations to increase business. Generate business through cold calls, qualified leads from existing customers and Kelley account representatives. Develop, maintain and grow customer relationships to create a diverse book of business. Source, qualify and set up new carriers from start to finish providing timely distribution of information to teams by uploading into the TMS. Secure contractual agreements with new service providers prior to load execution. Accountable for service provider’s performance and pricing accuracy. Research provider performance problems and provide feedback that facilitates resolution. Assist Accounts Receivable department with any delinquent accounts. Verify and establish customer’s credit.

Responsibilities

• Develop and maintain a profitable customer base
• Identify, source, qualify, and engage service providers for all Truckload Brokerage solutions
• Negotiate rates and secure contracts with service providers; continually evaluate and monitor service performance
• Provide T/L rate quotes to customers; work directly with customers on quotes and negotiate pricing
• Monitor email and electronic load boards
• Receive and process shipments according to customer needs, shipment entry, tracking, and follow‑up
• Manage daily load activities through discussion with customers and carriers to ensure excellent customer service
• Contact assigned existing and potential customers on a determined schedule to develop customer and carrier relations
• Generate business through cold calls, qualified leads from existing customers and Kelley account representatives
• Develop, maintain and grow customer relationships to create a diverse book of business
• Source, qualify and set up new carriers from start to finish; upload information into the TMS for team distribution
• Secure contractual agreements with new service providers prior to load execution
• Account