Jobs · Customer Service · Texas

Brokerage Agent, Imports

Expeditors · Laredo, TX · 1 mo ago
On-siteCustomer ServiceFull-time
We need to output HTML fragment with sections: About the role? The posting includes description of company, job description, responsibilities, qualifications, schedule. No explicit Benefits, Pay. So we include sections with real content: maybe "About the role" (job description), "Responsibilities", "Qualifications", "Schedule". Also maybe "Company Overview"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should not repeat job title as heading. The posting includes "Job Description Brokerage Agent executes..." So we can treat that as About the role. Then list responsibilities as bullet list. Qualifications as bullet list. Schedule as paragraph. We must preserve all substantive info, not invent. Remove boilerplate: EEO, confidentiality, etc. Also remove duplicated lines. Remove navigation etc. Also remove "All your information will be kept confidential according to EEO guidelines." That's boilerplate; remove. We need to keep schedule: "Work Schedule: 9:00 AM - 6:00 PM". That's schedule. We need to include company overview? Possibly "About the role" includes description of Expeditors and job description. Could also have separate "About the company" but not required. We'll include "About the role" with company overview and job description. We must not create sections with filler like "commensurate with experience". Not present. We need to use
  • for any list of duties/requirements/benefits. So responsibilities list, qualifications list. We need to preserve all substantive info: include details like metrics, training requirements, etc. Must not lose any. Let's extract responsibilities from the posting: - Proactively monitor the follow key metrics to achieve the expected results: - Employee Satisfaction - Complete 52-hour training per year (4.5 per month). - Complete all mandatory trainings timely. Including New Hire trainings, boot camp, etc. - Ensure timely completion of CICS (2 years) and Billing Certification (1 year). - Obtain DG imports certification after 12 months. - Employee development ownership, participating in all scheduled 1:1’s and EPE’s in a timely/actively manner. - Operational Efficiency - Perform consistently at the highest level, according to District Excellence expectation and standards (OPS). - Timely Execution and Data: - DXR to LOG within 3 hours. - LOG to ENF (2 step) within 30 minutes. - LOG to ESP (1 step) within 1 hour. - INV within 24 hours of ESP/IBB. - ENF to ESP within 72 hours. - UCE to AME within 2 days. - AUE – Less than 5%. - ADD CVD applicable back up available 100% of the time. - 95% all other ADD CVD requirements. - AUE to AUA within 48 Hours, min. 95% compliance - EDE to EDA within 5 days. - Trade Compliance - 100%. - ESP no RLS follow up within 5-7 Days. - All CENSUS actioned within 72 hrs. - Monitor and ensure timely events on In-bond transactions. - Proactively communicate with carriers and interested parties. - General responsibilities - Exemplify and Teach Our Culture, Mission and Goals. - Follow Code of Business Conduct, at all times. - Follow the 10 Critical Success Factors. - Understand and comply with, all company and local policies, procedures and processes as shared by management. - Understand, monitor and ensure consistency in quantitative and qualitative performance as it relates to expectations and standards. - Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department. - Proactively communicate with Team Lead, Supervisor and Management team about any required training, support or tools needed to timely and effectively complete job functions. - Escalate any issues or concerns preventing you to do so. - Prepare, follow-up and execute on your personal development plan and goals. - Own your self-development. - Customer Service - Courteous and professional communication in all interactions. - Timely notification to customers of potential delays related to services rendered. - Timely and accurately respond to all internal and external customer requests received via any communication channel, with reliable information. - No e-mail should go unanswered over 24 hours. - Urgencies typically require About the role

... company overview ...

Job Description Brokerage Agent executes flawless operational performance, productivity, technical expertise, excellent customer service and constantly driving efficiency, supporting our Vision and Mission Statement, making our promise real to all our customers.

Then responsibilities:

Responsibilities

  • ... each bullet ...
Qualifications:

Qualifications

  • ... each bullet ...
Schedule:

Schedule

Work Schedule: 9:00 AM - 6:00 PM

We must not include any extra sections like Benefits, Pay. Make sure to preserve all details. Need to be careful to not lose any bullet content. It's a lot; we need to include all bullet points. We'll need to format bullet points as
  • items. Might be long but okay. Let's craft. First, About the role paragraph: combine company overview and job description sentence. Company overview: "As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-defined transportation. Order and risk management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington." Note: original text had some typos: "customize solutions", "forwarding or air or ocean freight", "time-define transportation", "warehousing." We'll preserve as is? We should preserve substantive information exactly; but we can correct obvious typos? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. It didn't say we must keep typos exactly; but we should not change meaning. Minor typos maybe okay to correct? Safer to keep as given? Might be considered altering. I'd keep as given but fix obvious errors like missing "of". However risk of being considered inventing? Changing "forwarding or air or ocean freight" to "forwarding of air or ocean freight" adds a word not present. Might be considered inventing. Better keep original text exactly. So we copy the sentence as is: "Our services include the consolidation and forwarding or air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing. distribution and customized logistics solutions." Keep punctuation. Thus About the role paragraph: combine that plus job description sentence. Job description sentence: "Job Description Brokerage Agent executes flawless operational performance, productivity, technical expertise, excellent customer service and constantly driving efficiency, supporting our Vision and Mission Statement, making our promise real to all our customers." We'll put that as separate paragraph maybe. Now responsibilities list: need to capture each bullet. Let's list them exactly as in text, preserving punctuation. From "Proactively monitor the follow key metrics to achieve the expected results:" then list: - Employee Satisfaction - Complete 52-hour training per year (4.5 per month). - Complete all mandatory trainings timely. Including New Hire trainings, boot camp, etc. - Ensure timely completion of CICS (2 years) and Billing Certification (1 year). - Obtain DG imports certification after 12 months. - Employee development ownership, participating in all scheduled 1:1’s and EPE’s in a timely/actively manner. - Operational Efficiency - Perform consistently at the highest level, according to District Excellence expectation and
  • Similar jobs

    Imports Agent

    Phillip Jeffries LtdFairfield, NJ· 1 mo ago
    $29–$31.5/hrapply on phillipj.bamboohr.com

    Import Agent

    Priority WorldwideBaltimore, MD· 1 wk ago
    $50k–$65k/yr

    Import Agent

    Priority WorldwideCompton, CA· 2 wk ago
    Management$50k–$65k/yrapply on recruiting.paylocity.com

    Import Agent

    Phillip Jeffries LtdFairfield, NJ· 4 wk ago
    $29–$31.5/hrapply on phillipj.bamboohr.com

    Import Agent

    OCEANAIR, Inc.Chelsea, MA· 1 mo ago
    Manufacturing$19.23–$28.46/hrapply on workforcenow.cloud.adp.com

    Import Agent

    ExpeditorsColumbus, OH· 1 mo ago
    Supply Chainapply on jobs.smartrecruiters.com