Broadband Technician II

About the role

At TDS Telecom, we leverage cutting-edge fiber internet technology to strengthen communities. As a Broadband Technician II, you will perform intermediate to complex installations, disconnects, and service changes for residential customers, including FTTH (Fiber to the Home RFoG and GPON). Services include video, high-speed data (HSD), and home phone. This role involves moderate troubleshooting from the tap to the customer's electronic devices (TV, DVD, modem, etc.) and performs underground and/or aerial construction, repair, and maintenance of system plant supporting customer-focused activities.

You will install, splice, repair, and maintain aerial, buried, and/or underground fiber optic and coax cable. This position requires knowledge of commonly used concepts, practices, and procedures within telecommunications. A $3,500 sign-on bonus is eligible (payout terms apply). Due to in-field support and on-call requirements, you must reside within a 60-minute driving distance from the Mooresville, NC warehouse located at 420 S Academy St, Mooresville, NC 28115.

Responsibilities

• Perform intermediate and complex installation of all necessary cable wiring (interior and exterior) and hardware from the tap/MST to the customer’s equipment for reception of cable and other company services for single, multi-family, and/or commercial dwellings over both Fiber Optic and Coax delivery methods.
• Inspect and correct NESC safety violations for new construction builds, new service drops, and legacy facilities.
• Coordinate underground drop burial work with contractors and in-house crews, including filling out, submitting, and picking up permits from government agencies to perform work in the ROW. Track and update status within systems.
• Conduct inspections to ensure work meets all construction and government standards. Perform pre-inspections to verify serviceability of new customers, identifying the best, most efficient, and cost-effective routes to provide service.
• Perform connects (new and reconnects), disconnects, upgrades, downgrades, relocates, install additional outlets, fiber connections, and hardline cutovers. Install or remove equipment (e.g., converters) at single or multiple unit dwellings.
• Utilize test equipment (e.g., Locators, TDRs, FDRs, OTDRs) to identify and repair signal strength issues, ensuring optimum reception for both optical and RF signals. Interpret system maps, calculate signal loss, and read/update plant blueprints (excluding main trunk lines).
• Perform pole, ladder, tower, or alternative structure climbing, potentially using a bucket truck.
• Ensure all work conforms to quality control guidelines, including compliance with OSHA, FCC, NEC, and NESC regulations.
• Monitor and record system, drop, and in-house leakage. Properly document all required information on work orders, surveys, and referrals.
• Promote cable, internet, and other company services. Educate customers on proper use, including how to add services, channel lineups, equipment usage, and other available services.

Requirements

• 1+ year of basic technical telecommunications experience OR current/prior military service with honorable discharge.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Valid driver’s license and ability to maintain it.
• Must follow TDS attendance guidelines to meet business and customer obligations.
• Upon hire, must successfully complete customer-specific requirements, which may include a background check.
• Available for on-call/standby responsibilities and occasional travel.
• Willing to work overtime as needed.
• Must successfully pass all components of the Safety Course curriculum upon hire.
• Ability to maintain DOT requirements for operating vehicles with a combined GVRW of >10,000 lbs.
• Reliable, responsible, and dedicated to a team with a strong work ethic.
• Practical knowledge/experience with computer applications or burial construction.
• Familiarity with company products and services.
• Proven organizational skills and ability to multi-task with limited instruction.
• Demonstrated customer service and sales skills, as well as effective communication (verbal and written) for interaction with internal and external customers.
• Ability to work in a fast-paced, dynamic environment.
• Physical requirements may include digging, lifting, and climbing.
• Successful completion of the SCTE Broadband Premise Technician course.
• SCTE Service Technician Certification (including Technical Foundation, Customer Service, Troubleshooting) or SCTE BDS Certification, or NCTI Installer Technician Course.
• Successful completion of the SCTE Installer Certification.

Benefits

Associates scheduled to work 20 or more hours per week have access to:

• Medical, dental, and vision coverage.
• Life insurance.
• 401(k) plan.
• Generous vacation and paid sick leave.
• Seven paid national holidays and one floating holiday.
• Paid parental leave (6 weeks after 12 months of employment).
• Adoption and surrogacy assistance.
• Employee Assistance and Wellness Programs.

Associates working 30 or more hours per week additionally have access to:

• Short-term and long-term disability.
• TDS service discounts.
• Education assistance.
• Paid volunteer time.

All associates may participate in Associate Resource Groups designed to encourage community and professional development.

Pay

The pay range for this position is $25.13/hour to $37.69/hour. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.