Broadband Technician II

About the role

TDS Telecom is dedicated to strengthening communities through cutting-edge fiber internet technology. As a Broadband Technician II, you will perform intermediate to complex installations, disconnects, and service changes for residential customers, including FTTH, RFoG, and GPON services.

Responsibilities

• Perform intermediate and complex installation of cable wiring (interior and exterior) and hardware from the tap/MST to the customer’s equipment for reception of cable and other company services.
• Coordinate underground drop burial work with contractors and in-house crews, and fill out and submit permits as required.
• Inspect and correct NESC safety violations for new construction builds and new service drops and legacy facilities.
• Install, splice, repair, and maintain aerial, buried, and/or underground fiber optic and coax cable.
• Use test equipment to identify and repair signal strength issues and ensure optimal reception.
• Utilize Locators, TDR’s, FDR’s, and OTDR’s while reading system maps and calculating signal loss.
• Work as necessary to comply with quality control guidelines and regulatory requirements.
• Monitor and record system, drop, and in-house leakage; properly record all required information on work orders, surveys, referrals, etc.
• Promote cable, internet, and other company services; educate customers on proper use of the service, including adding additional services, channel lineups, and equipment usage.

Qualifications

• 1+ year basic technical telecommunications experience -OR- current/prior military service with honorable discharge.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation, and repair, or switch training.
• Maintain a valid driver's license.
• Follow TDS attendance guidelines.
• Successfully complete customer-specific requirements, including a background check.
• Available for on-call/standby responsibilities and occasional travel.
• Pass all components of the Safety Course curriculum.
• Maintain DOT requirements related to operating vehicles with a combined GVRW of >10,000 lbs.
• Strong work ethic and practical knowledge/experience with computer applications or burial construction.
• Familiarity with company products and services.
• Proven organizational skills and ability to multi-task with limited instruction.
• Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written).
• Ability to work in a fast-paced, dynamic work environment.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time