Broadband Specialist IV, Maintenance

About Us

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people. Our mission is to bridge the digital divide between America’s major cities and smaller regions by delivering faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve.

About the Role

Perform field technical work primarily responsible for maintaining the HFC plant from node to tap through routine maintenance and repair of the CATV distribution system and HSD system, as well as the turn-on of new distribution systems. Troubleshoot and maintain the trunk system due to equipment and/or power failure.

Responsibilities

• Conduct system tests such as signal/noise, signal/hum, summation sweep, chart recording, return loss bridge, including monthly, semi-annual, and annual tests; RF knowledge/troubleshooting; sweep & balance HFC plant.
• Set trunk levels, set-up and change out trunk amplifiers, calculate signal level losses in cable and equipment for trunk lines and distribution lines.
• Install electronics and make power connections; maintain power supplies.
• Properly use, store, and maintain all test equipment used in the system.
• Assume full responsibility for troubleshooting and repair of the coaxial and fiber distribution system.
• Prepare estimates for projects, providing a bill of materials.
• Work with connectors, fasteners, and wire; splice coax & fiber.
• Perform all duties of Broadband Specialist I-V as described in Technical Operations.
• Climb poles with proper equipment (safety belt, safety strap, and climbers), ladders, or other structures as needed.
• Lift and carry loads up to 100 lbs (including line ladder); work within limited confines, such as crawl spaces.
• Perform other duties such as clean-up and salvage of wrecked-out materials; provide general assistance to other employees as directed.
• On-call duty may be required; perform other functions that may be assigned.
• Perform installations and changes of service while adhering to applicable codes, requirements, guidelines, company procedures, and safe work practices to provide an outstanding customer experience.

Requirements

• High school diploma or GED required; Associate degree preferred.
• Valid driver’s license; satisfactory driving record required.
• Minimum of 6 months’ time spent as Broadband Specialist III or 5+ years’ equivalent cable technician experience.
• 18 months tenure as a Mediacom BBS III or equivalent experience.
• Knowledge of all Broadband Specialist I-III responsibilities, basic commercial installs, business phone and service calls, along with Digital Home.
• Knowledge of HFC plant, installs, and service calls.
• Knowledge of Commercial Fiber PRI and Managed Voice installation and troubleshooting.
• Advanced level of mechanical skills for splicing.
• Ability to interact and communicate with customers and co-workers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required.
• Ability to troubleshoot customer premise equipment and cable issues.

Physical Requirements

• Strenuous physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools.

Benefits

• Company-provided vehicle and gas card.
• Paid on-the-job training and opportunities for quick promotion.
• Company-provided tools, tablet, and phone.
• Health, vision, and dental insurance.
• Paid vacation, holidays, and flex paid time off.
• 401K with generous company match.
• Pay increases through self-guided training.
• Performance bonus potential.
• Employee discounts on Mediacom services; reimbursement of internet/cable services where Mediacom services are not available.
• Education enrichment up to $5,000 per year for qualified employees.
• Company-provided uniforms and boots.
• Employee Wellness Program.

Pay

The salary range for this position is $20.00 - $25.00 an hour. When making a job offer, we consider several factors such as years of related work experience, relevant skills and qualifications, education level, and certifications/licenses.