Broadband Specialist IV, Maintenance

About Us

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and smaller regions. We offer faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service. As we continue to grow, we seek talented professionals to partner with us in delivering high-tech entertainment, communications, and internet products to the communities we serve.

Responsibilities

• Conduct system tests such as signal/noise, signal/hum, summation sweep, chart recording, return loss bridge, including monthly, semi-annual, and annual tests; RF knowledge/troubleshooting; sweep & balance HFC plant.
• Set trunk levels, set-up and change out trunk amplifiers, calculate signal level losses in cable and equipment for trunk lines and distribution lines.
• Install electronics and make power connections; maintain power supplies.
• Properly use, store, and maintain all test equipment used in the system.
• Assume full responsibility for troubleshooting and repair of the coaxial and fiber distribution system.
• Prepare estimates for projects, providing a bill of materials.
• Work with connectors, fasteners, and wire; splice coax & fiber.
• Perform all duties of Broadband Specialist I-V as described in Technical Operations.
• Climb poles with proper equipment (safety belt, safety strap, and climbers), ladders, or other structures as needed.
• Lift and carry loads up to 100 lbs (including line ladder); work within limited confines, such as crawl spaces.
• Perform other duties such as clean-up and salvage of wrecked-out materials; provide general assistance to other employees as directed.
• On-call duty may be required; perform other functions that may be assigned.
• Perform installations and changes of service while adhering to applicable codes, requirements, guidelines, company procedures, and safe work practices to provide an outstanding customer experience.

Requirements

• High school diploma or GED required; Associate degree preferred.
• Valid driver’s license; satisfactory driving record required.
• Minimum of 6 months’ time spent as Broadband Specialist III or 5+ years’ equivalent cable technician experience.
• 18 months tenure as a Mediacom BBS III or equivalent experience.
• Knowledge of all Broadband Specialist I-III responsibilities, basic commercial installs, business phone and service calls, along with Digital Home.
• Knowledge of HFC plant, installs, and service calls.
• Knowledge of Commercial Fiber PRI and Managed Voice installation and troubleshooting.
• Advanced level of mechanical skills for splicing.
• Ability to interact and communicate with customers and co-workers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required.
• Ability to troubleshoot customer premise equipment and cable issues.

Physical Requirements

• Strenuous physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools.

Benefits

• Company-provided vehicle and gas card.
• Paid on-the-job training and opportunities for quick promotion.
• Company-provided tools, tablet, and phone.
• Health, vision, and dental insurance.
• Paid vacation, holidays, and flex paid time off.
• 401K with generous company match.
• Pay increases through self-guided training.
• Performance bonus potential.
• Employee discounts on Mediacom services; reimbursement of internet/cable services where Mediacom services are not available.
• Education enrichment up to $5,000 per year for qualified employees.
• Company-provided uniforms and boots.
• Employee Wellness Program.

Pay

The salary range for this position is $20.00 - $25.00 an hour. When making a job offer, we consider several factors such as years of related work experience, relevant skills and qualifications, education level, and certifications/licenses.