Bridal Outlet Store Manager

Reports to: Director of Stores
Employment Type: Salary – Exempt
Work Location: Jeffersonville, OH - Store located in Destination Outlets

About Us

Our purpose is to create heartfelt moments and boundless inspiration — in the bridal industry and beyond. We achieve this through a family of brands designed to meet the needs of every bride, no matter style, vision, or budget. Founded in 2008 as a woman-owned business, Luxe Brands has grown from a single boutique into 16 stores across 9 states, with plans to expand our footprint over the next 3 years. Our proven concept resonates with brides wherever we operate, and we’re now embracing the opportunities and challenges of scaling a high-growth business. Entrepreneurial at our core, we believe great businesses are built through great people and great execution. Our team is made up of career-minded, goal-oriented individuals passionate about delivering an exceptional experience to every bride. If you’re looking for a workplace where innovation meets intention, where your ideas matter as much as your drive, and where you can help build something extraordinary, Luxe Brands could be your next home.

Our Core Values

• Respectful: Foster respect + a friendly nature towards co-workers and clients.
• Service Minded with Attention to Detail: Exude fanatical attention to detail and consistency while striving for excellence in daily tasks.
• Trustworthy: Be an open and honest individual to our clients and team members - this drive sales + camaraderie.
• Hardworking: Will go above and beyond to finish any task and provide extra assistance and effort to co-workers and the company.
• Positive and Energetic: Doesn’t let unfortunate circumstances, whether personal or work-related, come in the way of attitude at work amongst the team.
• Values Communication: Effectively interacts with clients and co-workers through verbal and non-verbal communication to reach a common goal.

Responsibilities

• Inspire and motivate the team, holding direct reports accountable for meeting and exceeding performance objectives.
• Analyze individual and store performance metrics, implementing strategies to address areas for improvement.
• Identify staffing needs, lead the hiring process, and recruit top talent to build a high-performing team.
• Provide ongoing coaching and training to direct reports, keeping them updated on new designers, gowns, collections, and industry trends.
• Assist with bridal appointments as needed, ensuring every bride receives an exceptional and memorable experience.
• Manage administrative tasks such as scorecards, handwritten notes, follow-up calls, and other store-related activities to maintain smooth operations.
• Uphold brand standards, delivering outstanding service that enhances the store’s reputation and customer satisfaction.
• Address and resolve customer and team challenges effectively, maintaining a positive store environment.
• Work closely with leadership and team members to align store performance with company goals.
• Additional responsibilities and tasks as needed to support the team and business operations.
• Recruiting and interviewing candidates to build high-performing teams.

Key Traits for Success

• Adaptability to shifting priorities, ensuring alignment with business needs.
• Proven leadership in retail management with a collaborative, team-first mindset.
• A collaborative, "we over me" attitude.
• Self-motivation and a commitment to exceptional customer experiences.
• A passion for leading, inspiring, and retaining high-performing sales teams.
• Strong organizational skills to manage multiple tasks effectively.
• Accountability and a focus on operational excellence, guided by the "inspect what you expect" principle.
• Confidence and professionalism in decision-making, communication, and interactions.
• A polished and trendy appearance that represents the brand.
• Enthusiasm for learning the bridal industry and ongoing professional development.
• Exceptional customer service delivery with warmth and professionalism.
• Ability to grasp and communicate designer knowledge, garment fit, and alteration details confidently.
• Encouraging and empowering attitude, fostering a #hypesquad environment.
• Effective time management and the ability to prioritize tasks independently.
• Strong written and verbal communication skills.
• Attention to detail combined with a problem-solving mindset.
• Familiarity with CRM software as a plus.
• A focus on analyzing performance metrics to drive success.
• Excitement for talent recruitment and collaboration with HR to recruit top performers.

Requirements

Required Qualifications

• High school diploma
• 2+ years of experience with overseeing and leading direct reports.
• 2+ years of experience in training and professional development.
• 2+ years of conducting performance reviews and corrective actions.
• 2+ years of managing core operations, including scheduling, recruitment, and training.
• Proficiency in software such as POS systems, CRM tools, Microsoft Office, and Zoom.
• Strong English communication skills in reading, writing, and speaking.
• Physical capability to stand for extended periods and lift up to 35 pounds (e.g., mannequins, boxes, and gowns).
• Reliable Transportation
• Successful completion of a background check.

Preferred Experience

• Bridal industry experience.
• Proficiency with Apple products and macOS.
• Familiarity with Microsoft Teams and its suite of tools.

Schedule

Flexible to support boutiques as needed any day of the week; generally, a 5-day workweek.

Pay

Annual Compensation: Base salary $60,000 + bonus structure tied to store performance

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• Short Term Disability
• Birthdays Paid Time Off!
• 401(k)
• 401(k) Matching
• Employee Assistance Program
• Employee Discount
• Nectar Reward Subscription
• Calm Subscription
• Paid Training
• Travel Reimbursement