Breakfast Attendant - Part Time

About the role

As a Breakfast Attendant at the Residence Inn San Jose, you will provide exceptional service to guests in an efficient and courteous manner within the hotel’s complimentary breakfast area.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain a high standard of personal appearance and grooming, including wearing the proper uniform and name tag.
• Greet and seat guests at appropriate tables in a timely manner.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Clear, clean, and reset tables and hotel spaces per client request or management instruction.
• Ensure all service areas are stocked, organized, clean, and neat, and complete all side work each shift.
• Accommodate any special requests made by a guest and offer appropriate alternatives when necessary.
• Communicate with all departments regarding in-house VIPs.
• Support all areas of beverage and food service as necessary, including:
  • Washing dishes by hand or placing them in a dishwashing machine.
  • Restocking dishes, glassware, utensils, pots, pans, or other necessary equipment.
  • Sweeping and mopping floors.
  • Washing work tables, walls, refrigerators, and meat blocks.
  • Moving trash and garbage to designated areas.
• Have a complete knowledge of standards of service for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Carry out cashiering functions, including closing checks and end-of-shift paperwork.
• Perform opening and closing procedures and side work duties according to station rotation assignment.
• Answer questions about the hotel, hotel-brand standards, guest expectations, local area attractions, and things to do.
• Produce high-quality drinks, including specialty coffee and tea drinks, specialty cocktails, and other beverage requests as required by the hotel.
• Perform any other duties or attend meetings as requested by management.

Requirements

• Ability to perform job functions with attention to detail, speed, and accuracy.
• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass a responsible serving course such as TIPS as required by the property.
• Must be able to obtain and provide a Food Handlers card as required by city/county/state.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to handle stressful situations in a calm, professional manner.
• Understanding of hotel products and guest services.
• Ability to communicate professionally when answering phones and speaking with guests and team members.
• Demonstrates a positive attitude and a desire to be of service to others.
• Possess a basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
• Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
• Ability to effectively deal with customers and staff while executing high levels of patience, tact, and diplomacy.
• Willingness to learn new tasks and information, provide back-up and support to other team members, and respond to guests and co-workers in a positive and optimistic manner.