Breakfast Attendant - Part Time

About the role

The Breakfast Attendant is responsible for providing excellent customer service during the breakfast hours at a hotel. This includes setting up the breakfast area, ensuring the food is replenished and fresh, maintaining cleanliness, and assisting guests as needed. The Breakfast Attendant plays a key role in creating a positive experience for hotel guests in the morning.

Responsibilities

• Set up and arrange the breakfast buffet or serving area according to hotel standards.
• Ensure food items are stocked, fresh, and replenished as needed throughout breakfast service.
• Follow food safety guidelines and maintain proper food handling practices.
• Prepare coffee, tea, and other beverages as needed for guests.
• Ensure that all breakfast items are labeled correctly, including allergens and dietary options.
• Greet guests in a friendly and welcoming manner as they enter the breakfast area.
• Assist guests with their breakfast selections and offer to-go options if available.
• Ensure that all guest requests and concerns are addressed promptly and professionally.
• Answer any questions about the breakfast offerings and provide recommendations as needed.
• Clean and sanitize tables, chairs, and all breakfast area surfaces regularly.
• Remove empty plates and utensils from guest tables in a timely manner.
• Maintain cleanliness in the kitchen and dining area during service.
• Restock napkins, silverware, and condiments as required.
• Perform deep cleaning at the end of each breakfast service, ensuring the area is spotless.
• Monitor inventory levels of breakfast items and communicate with management about reordering supplies.
• Keep track of any expired or outdated food items and remove them from the buffet area.
• Maintain proper storage of food items and supplies according to hotel policies.
• Follow all health, safety, and sanitation protocols set by the hotel and local regulations.
• Ensure the breakfast area adheres to food safety standards (e.g., proper food temperature maintenance, cleanliness).
• Be aware of potential food allergies and sensitivities and provide appropriate accommodations.
• Work effectively with other hotel staff, including housekeeping, kitchen staff, and front desk.
• Attend team meetings and provide feedback on guest satisfaction.
• Assist with any other duties related to breakfast service as needed.

Qualifications

• High school diploma or equivalent (preferred).
• Previous experience in a customer service role, preferably in the hospitality or food service industry, is a plus.

Skills

• Communication Skills: Ability to communicate effectively with guests and team members.
• Customer Service: A friendly, professional, and service-oriented attitude.
• Attention to Detail: Ability to ensure cleanliness and accuracy in food setup and presentation.
• Physical Stamina: Ability to stand for long periods and lift items up to 25 pounds.
• Organization: Strong organizational skills to manage time effectively during busy breakfast hours.
• Food Handling: Knowledge of food safety and hygiene practices.
• Multitasking: Ability to manage several tasks at once, especially during busy periods.

Schedule

Hours of operation typically range from early morning (around 6 a.m.) to mid-morning (10 a.m. or 11 a.m.), depending on the hotel's breakfast hours. Must be able to work weekends and holidays.

Physical requirements

• Flexible and long hours sometimes required.
• Must be able to lift and/or carry up to 50 pounds.
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation.
• Ability to stand and walk for extended periods of time.
• Ability to bend and twist, push and pull, stoop, and kneel.