BREAKFAST ATTENDANT

Location: Manhattan, NY | Full-Time | Non-Exempt | Hourly rate: $19.00

About the role

The Breakfast Attendant connects with guests at breakfast, ensures guest satisfaction, and provides service recovery when needed.

Responsibilities

• Provides personalized service to all guests and regularly communicates with them.
• Prepares food and beverages according to recipe and complies with all food safety requirements.
• Sets up breakfast area before guests arrive, displaying food and beverages in an organized and attractive manner according to brand standards.
• Efficiently replenishes buffet with food, beverages, and supplies as needed.
• Maintains cleanliness of buffet area throughout the morning by reorganizing and tidying as necessary.
• Properly disposes of used plates, utensils, napkins, and cups.
• May be responsible for keeping inventory stocked by ordering additional food and supplies as needed.
• Responds quickly to guest requests in a friendly manner and follows up to ensure guest satisfaction.
• Maintains regular attendance, punctuality, and compliance with work, break, and meal periods.
• Maintains high standards of personal appearance and grooming, including compliance with the dress code.
• Performs any other duties as requested by supervisor.

Desired Competencies

• Quality of Work: Demonstrates accuracy, thoroughness, and monitors own work to ensure quality.
• Productivity: Meets or exceeds productivity standards and produces adequate work volume efficiently.
• Customer Service: Responds to service requests, provides high-quality service, and solicits feedback to improve.
• Initiative: Asks for and offers help when needed, includes appropriate people in decision-making.
• Accountability: Takes responsibility for actions, works independently, and can be relied upon for task completion.

Requirements

• High School diploma or equivalent and/or one year of related experience and/or training.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Must speak proficient English.

Work Environment

• Indoor work environment with minimal to moderate noise levels consistent with a hotel setting.

Physical Demands

• Stand more than 2/3 of the time.
• Walk more than 2/3 of the time.
• Sit less than 1/3 of the time.
• Reach with hands and arms more than 2/3 of the time.
• Lift and push/pull up to 50 pounds.

Benefits

• Medical, dental, and vision coverage.
• Paid time off (PTO).
• 401(k) matching.
• Wellness support.
• Life and disability coverage.
• Savings accounts.
• Tuition aid.
• Travel and lodging perks.