Breakfast Attendant

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
• Greet and seat guests at appropriate tables in a timely manner.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Clear, clean, and reset tables/hotel spaces per client request or management instruction.
• Accommodate any special requests made by a guest and offer appropriate alternatives when necessary.
• Communicate with all departments regarding in-house VIPs.
• Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine, restocking dishes, glassware, utensils, pots, and pans, or other necessary equipment, sweeping and mopping floors, washing work tables, walls, refrigerators, and meat blocks, moving trash and garbage to designated areas.
• Have a complete knowledge of standards of service for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Carry out cashiering functions in closing checks and end of shift paperwork.
• Perform opening and closing procedures and side work duties according to station rotation assignment.
• Answer questions about the hotel, the hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do.
• Produce high-quality drinks including but not limited to specialty coffee and tea drinks, specialty cocktails, and beverage requests as required by hotel.

Qualifications

• Ability to perform job function with attention to detail, speed, and accuracy.
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property.
• Must be able to obtain and provide Food Handlers card as required by city/county/state.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
• Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
• Ability to effectively deal with customers and staff while executing high levels of patience, tact, and diplomacy.
• Willingness to learn new tasks and information, provide backup and support to other team members, and respond to guests and co-workers in a positive and optimistic manner.