Breakfast Attendant

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. The company specializes in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

Location

The Fairfield Inn & Suites at The Keys Collection is located at 3852 North Roosevelt Boulevard, Key West, Florida. Opened in May 2015, this contemporary hotel is conveniently situated near attractions such as Duval Street, Old Town, Mallory Square, Smathers Beach, Fort Zachary Taylor, and the Hemingway House. The hotel offers 133 brand new guest rooms.

About the Role

The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of the hotel.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain a high standard of personal appearance and grooming, including wearing the proper uniform and name tag.
• Greet and seat guests at appropriate tables in a timely manner.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Clear, clean, and reset tables/hotel spaces per client request or management instruction.
• Ensure all service areas are stocked, organized, clean, and neat, and complete all side work each shift.
• Accommodate any special requests made by a guest and offer appropriate alternatives when necessary.
• Communicate with all departments regarding in-house VIPs.
• Support all areas of beverage and food service as necessary, including:
  • Washing dishes by hand and/or placing them in a dishwashing machine.
  • Restocking dishes, glassware, utensils, pots, pans, or other necessary equipment.
  • Sweeping and mopping floors, washing work tables, walls, refrigerators, and meat blocks.
  • Moving trash and garbage to designated areas.
• Have a complete knowledge of standards of service for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Carry out cashiering functions, including closing checks and end-of-shift paperwork.
• Perform opening and closing procedures and side work duties according to station rotation assignment.
• Answer questions about the hotel, hotel-brand standards, guest expectations, local area attractions, and things to do.
• Perform any other duties or attend meetings as requested by management.
• Produce high-quality drinks, including specialty coffee and tea drinks, specialty cocktails, and other beverage requests as required by the hotel.

Qualifications

• Ability to perform job functions with attention to detail, speed, and accuracy.
• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass a responsible serving course such as TIPS as required by the property.
• Must be able to obtain and provide a Food Handlers card as required by city/county/state.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to handle stressful situations in a calm and professional manner.
• Understanding of hotel products and guest services.
• Ability to communicate professionally when answering phones and speaking with guests and team members.
• Demonstrates a positive attitude and a desire to be of service to others.
• Possess a basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
• Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
• Ability to effectively deal with customers and staff while executing high levels of patience, tact, and diplomacy.
• Willingness to learn new tasks and information, provide back-up and support to other team members, and respond to guests and co-workers in a positive and optimistic manner.