Breakfast Attendant

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides personalized service to all guests.
• Regularly communicates and converses with all guests.
• Prepares food and beverages according to recipe.
• Fully understands and complies with all food safety requirements.
• Sets up breakfast area before guests begin to arrive; displays the food and beverages in an organized and attractive manner according to brand standards/requirements.
• Efficiently replenishes buffet with food, beverages and/or supplies as needed.
• Maintains cleanliness of buffet area throughout the morning by reorganizing and tidying food area as necessary.
• Properly disposes of used plates, utensils, napkins and/or cups as necessary.
• May be responsible for keeping inventory stocked by ordering additional food and/or supplies as needed.
• Responds quickly to guest requests in a friendly manner; follows up to ensure guest satisfaction.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

• Demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Provides the best possible service to clients and customers.
• Demonstrates acceptable PRODUCTIVITY standards: Meets or exceeds productivity standards. Produces adequate volume of work efficiently in a specific time.
• Demonstrates Excellent CUSTOMER SERVICE SKILLS: Responds to requests for service and assistance. Demonstrates the desire and ability to provide high quality service to both internal and external customers. Solicits customer feedback to improve service.
• Demonstrates INITIATIVE: Asks for and offers help when needed. Includes appropriate people in decision-making.
• Demonstrates ACCOUNTABILITY for their job performance: Takes responsibility for own actions. Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up.

EDUCATION AND EXPERIENCE REQUIREMENTS

• A high School diploma or equivalent and/or one year related experience and/or training.