Break/Fix Technician - Salt Lake City

Shift: Monday - Friday, 7:00 AM - 4:00 PM

Responsibilities

• IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
• Coordinates with Client End User on expectations and availability to conduct Managed Client Services
• Performs troubleshooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus/remote locations
• Identifies potential issues that could adversely impact End User experience and follows through on action steps
• Strives to meet all Client SLAs & Customer Satisfaction Goals
• Escalates to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
• When required, provides onsite shadowing to Program Field Service Team
• Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
• Basic installation and maintenance of technical products
• Follows predefined procedures and tasks in everyday activities
• Work is regularly reviewed by a more senior level technical specialist

Requirements

• Minimum 1-3 years of experience in servicing/deploying computer equipment
• CompTIA A+ certification or equivalent knowledge
• Proven customer service background
• Experience in a corporate environment
• Knowledgeable of Windows operating system environment
• Able to comprehend and follow verbal and written technical instructions and scripts
• Physically able to lift and move Enterprise and Client technology hardware in customer environments
• Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution

Benefits

• Medical, dental, vision, life, and disability insurance plans
• Employee Stock Purchase Program (ESPP)
• 401K program with company match after 12 months of tenure
• Health Savings Account (HSA) on the HDHP plan
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program
• Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
• Certification discounts and perks for associations including CompTIA and IIBA
• Dedicated customer service team for consultants
• Access to a certified Career Coach