Branded Merchandise Coordinator

Core Responsibilities

• Coordinate Daily Orders: Review and manage orders accurately from portal submission and/or custom order creation through delivery, including communicating shipping timelines, inventory availability, and order changes clearly to clients, program managers, and/or account representatives.
• Cook with internal departments to ensure orders are processed, fulfilled, and shipped correctly.
• Manage the artwork approval process during product set up.
• Handle required reporting for internal and external stakeholders.
• Strategic management of inventory levels to ensure 100% product availability to the program.
• Handle returns, exchanges, and service recovery issues with professionalism.
• Respond to inquiries related to billing, shipments, and post-order support.

Strategic Management

• Proactive Communication: Keep clients informed with proactive communication regarding job status, production updates, inventory needs, and timelines.
• Collaborate closely with sourcing, production, and kitting departments to ensure accurate pricing, product availability, and seamless execution of program orders.

Systems & Record Keeping

• Log all sales activity, client communications, and quoting history in commonsku.
• Maintain organized records of production details and project samples.

Qualifications & Skill Requirements

• Minimum of 2-3 years of experience in project coordination, preferably within the promotional products or printing industry.
• A positive attitude and a strong customer service orientation with a proven ability to build trusting, long-term relationships.
• Excellent organizational skills and a high degree of attention to detail.
• Demonstrated ability to manage multiple priorities, meet deadlines, and thrive in a fast-paced environment.
• Effective time management and communication skills (both written and verbal).
• Proficiency in Microsoft Office and the ability to learn and adapt to new applications and systems like commonsku.
• A collaborative and solutions-oriented mindset, with the ability to "do the right thing" when working across teams and departments.

Work Environment & Physical Demands

• This role operates in a general office environment.
• Prolonged periods of sitting at a workstation and working on a computer are expected.
• Must be able to lift a minimum of 20 pounds.
• May be required to work additional hours from time to time as business needs dictate.