Brand Specialist Receptionist / BDC Professional

Responsibilities

• Answering inbound phone calls in a timely manner
• Complete assigned customer service-related outbound calls
• Greeting and ensuring every customer is checked in
• Respond quickly to internet, phone and live chat inquiries
• Project a friendly and helpful demeanor while handling all guest inquires with 100% guest satisfaction
• Identify sales leads among new and existing customers
• Direct non-sales call to the correct department or staff member
• Maintain follow-ups with potential prospects not ready to make an appointment, no-shows, and visited our showroom
• Gather customer details and comments in our system
• Generate appointments by means of proactive outbound/inbound prospecting and follow lead activity management to qualify and market to potential customers
• Provide customers with thorough, up-to-date knowledge of product/inventory information
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Met and exceed DAILY, WEEKLY, AND MONTHLY goals

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Ability to multitask
• Highly organized

What We Offer

• 5-day work week
• An outstanding pay plan
• Excellent management support
• Advancement potential and true work/life balance
• Medical, Dental, Vision, Life, Disability insurance options
• 401K Plan
• Vacation and Sick time
• Professional Growth and Development Opportunities
• Paid Training
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives