Brand Experience Mgr

Duties / Responsibilities

• Coach and train team in best practices for optimal customer experience, business partnerships, and overall knowledge of company and competitor’s products.
• Define and refine the quality and expectations of our product through the lens of the homeowner and our retail partners.
• Act as the Chief Communication Officer by actively collaborating with leadership across all levels and remaining engaged in and knowledgeable of all facets of business within the Home Building Facility.
• Participate in the development and implementation of new software programs for our team, our retailers and our homeowners.
• Maintain an active, positive relationship with the Customer Care Manager to ensure the most positive service experience possible for our retailer partners and homeowners.
• Be a champion of customer care related programs and initiatives such as NPS and CX.
• Maintain the vision of continuous coaching and sharing ideas to retail partners and home building facilities to ensure optimal growth for all locations.
• Organize sales functions to maximize clarity, efficiency, and productivity for the team, ensuring accuracy and timeliness in the sales process from beginning to end.
• Aid in product development initiatives by keeping a pulse on competitors and the market.
• Be an advocate for our range and quality of products and services.
• Be a constant ambassador for our company and our recruiting efforts.
• Manage inventory and all facets of the sales team’s leaderboard, using that to motivate and further develop the team.
• Track pay plans for the Customer Success Managers as well as the sales coordinators.
• Cultivate a positive, high-energy attitude to assist in promoting our focus on Team Member Experience with specific energy and focus directed towards creating and maintaining a team environment.
• Encourage innovation, celebrate wins, and hold the team accountable.
• Responsible for personal development via P&L exposure with General Manager.

Qualifications

• Associate’s (2 year) degree with a preference for business, sales, economics, marketing, math or similar majors that require data-based decision making preferred.
• Bachelor’s (4 year) degree a plus.
• 5+ years of work experience preferred in the areas of Sales Management, Marketing Research, or Consulting.
• Ability to travel 25% of the time and flexibility with scheduling, working occasional weekends as needed.
• Must have great communication skills, written and verbal.
• Continuous use of the highest level of personal integrity and business ethics.
• Must faithfully execute all applicable regulations of local, state and federal authorities.
• Great attention to detail, organizational, and analytical skills.
• Ability to work independently or in a team environment.
• Ability to learn new processes and programs quickly and effectively.
• Motivated and self-starter.
• Willing to learn, hard-working, determined, and assertive.
• Microsoft Office skills (Excel, Word, PowerPoint).

Physical Requirements

• Must be able to lift and carry up to 50 lbs.
• Work may require stooping, bending, crouching, crawling, pushing, and / or pulling.
• Must be able to communicate with others via phone, email, and in person.
• Must be able to exchange accurate information with others.
• Work environment is not temperature controlled and may result in exposure to extreme temperatures.
• Work primarily involves sitting / standing, up to 4 hours at a time.

Why Clayton?

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
• Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.
• Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.
• Clayton is committed to creating an inclusive workplace.
• Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.