MGR - PATIENT EXPERIENCE

Responsibilities

Under the direction of the Director of Patient Engagement, this position is responsible for the active on-going coordination of patient services throughout the medical group. Interpret and support the philosophies and policies of the Patient/ Clinical Department to all personnel.

Qualifications

• High school diploma or general education degree (GED) required, some college preferred.
• Minimum of five (5) years medical group office experience including insurance billing and coding, HMO experience preferred.
• Five (5) years previous supervisory experience required.
• Current California Driver’s License and BLS certification required.

Essential Functions

• Support and cooperate with all other departments to ensure good communication for continuity of patient care.
• Continuously evaluate and improve the systems, procedures, and methods used in accomplishing departmental workflow.
• Aid with Patient Care Service activities when necessary.
• Promote good public, medical groups, and inter-departmental personnel relations.
• Prepare reports.
• Establish work procedures, prepare work schedules, and expedite workflow.
• Direct and assist staff in conflict resolution and act as an information resource.
• Maintain employee attendance records. Verify employee time sheets, and submit time sheets to payroll.
• Assist and prepare annual employee performance evaluations.
• Assume responsibility for initiating a pleasant, patient-oriented atmosphere by displaying a professional attitude through performance, appearance, and demeanor.
• Orient and train new employees.
• Maintain and develop skill levels of current employees. Provide written and oral instruction.
• Conducts staff meetings; employee safety training is completed every quarter and assures all employees receive proper training.
• Site inspections and OSHA log are maintained yearly in designated areas.
• Supervise staff in areas of employee relations, recruitment, hire, coach and termination.
• Attend unemployment hearing with Human Resources if requested.
• Assume line staff responsibilities on an as needed basis.
• Assist in preparation of budgets.
• Responsible for managing all areas of Patient Services as designated.

About Universal Health Services

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

EEO Statement

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