Brand Ambassador (Inside Sales)

About the role

The Inside Sales team at Sundays for Dogs is a newly formed function designed to drive new customer acquisition and early customer retention. This team consists of 3–5 seasoned sales professionals who excel in outbound phone work, meeting targets, and building genuine connections with customers, particularly around their dogs.

Responsibilities

• Make high-volume outbound calls to new leads and recently acquired customers, converting interest into committed subscriptions.
• Own the zero-to-90 retention window—proactively following up with new subscribers to keep them engaged, informed, and on-plan through their first three deliveries.
• Handle objections with confidence and close: whether it's price sensitivity, feeding questions, or general hesitation, you turn skeptics into advocates.
• Manage your pipeline with discipline—logging activity, tracking outcomes, and keeping your CRM current so nothing slips.
• Partner with the Concierge and Care teams to ensure warm handoffs and seamless customer experiences when needs go beyond sales.
• Represent the Sundays brand with energy and authenticity—customers can tell when you actually love what you're selling. We'd love to hear from you if you have:

Requirements

• You have 3–5+ years of direct sales experience—inside sales, B2C phone sales, subscription sales, or DTC.
• You have a proven track record of hitting or exceeding targets—you know your numbers, you own them, and you can speak to them.
• You have exceptional verbal communication skills: clear, confident, persuasive, and warm. You're a natural on the phone.
• You have the ability to build rapport fast, handle objections without a script, and close without being pushy.
• You have a genuine love of dogs and an enthusiasm for the Sundays mission that comes through in every conversation.

Qualifications

• This is a remote position. Our preference is for those who are local or willing to travel to Cleveland on a monthly basis.

Benefits

• Competitive base + commission + regular performance incentives and spiffs tied to individual and team targets
• Equity program – a chance to own part of the company!
• 401(k) plan with employer match – invest in your future.
• Annual work-from-home stipend – set up your workspace for success.
• Competitive Medical, Dental, Vision plans – company covers 80%.
• Sundays subscription for your pup! – because we care about your furry friends.
• Parental leave & PAWrental leave – support for growing families, both human and pet.
• Discounted pet insurance – keep your pets happy and healthy.