Brand Advocate Position in Grand Rapids, Michigan

Location: Grand Rapids, Michigan

About the role

Cellairis is looking for self-motivated people who want to be in a highly visible, fast-paced, and competitive retail role. Perform customer conversion sales at the Cellairis walk-by entry doors. Similar to a product sampling program, you will entice each walk-by customer with free products so they will come to our store and ultimately commit to a purchase. You will use AIDA model (attention, interest, desire, action) based scripts to get the walk-by customer to the Cellairis counter. Persuade and encourage the customer to show their broken phone, receive a repair quote, or join our mailing list by offering free products. Customers must come to the Cellairis counter and agree to certain participation terms to receive their free goods or services.

Responsibilities

• Engage walk-by customers using scripts to drive them into the store
• Entice customers with free products to encourage store visits and purchases
• Persuade customers to show broken phones, receive repair quotes, or join the mailing list
• Turn objections into sales opportunities

Requirements

• Excellent communication skills, highly energetic, and approachable
• Genuine customer service skills and ability to develop client relationships
• Ability to stand for long periods of time and lift 25 lbs
• Own reliable transportation and valid Driver’s License
• Professional appearance
• Manageable commute (Cellairis reserves the right to determine acceptable commute distance)

Qualifications

• Retail experience recommended but not required (1-3 years in a retail sales environment preferred)
• Proven ability to meet and exceed sales goals
• Sampling selling experience is a plus

Skills

• Outgoing and approachable
• Persuasive personality with proven sales skills
• Determined, self-motivated, and results-oriented
• Persistent in nature with ability to turn objections into leads
• High energy and ability to memorize and use scripts naturally
• Positive attitude, open to coaching, and able to motivate team members
• Genuine concern for customers and mastery of the Customer Service Guide

Core Competencies

Drive and Urgency

• Tremendous energy and initiative to drive customers to the store and generate sales
• Able to recognize and capitalize on a high percentage of sales opportunities

Attitude

• Always has a positive and open attitude that positively affects team members
• Open to coaching and new techniques
• Never appears discouraged and is always moving forward

Genuine Customer Service

• Has genuine concern about customers
• Knows the Customer Service Guide front to back

Physical Requirements

• Stand for long periods of time
• Lift 25 lbs

Disclosure

All candidates are subject to reference check, background check, credit check, drug screen, skills assessment, personality assessment, and language proficiency testing. We are a smoke-free work environment and strive to employ non-smokers. All employees share responsibility for enforcing this policy.