Brand Advocate Position in Detroit, Michigan

Detroit, Michigan

About the role

Perform customer conversion sales at the Cellairis walk-by entry doors. You will entice each walk-by customer with free products to encourage them to visit our store and commit to a purchase. Using AIDA model (attention, interest, desire, action) based scripts, you will persuade customers to show their broken phone, receive a repair quote, or join our mailing list by offering free products. Customers must come to the Cellairis counter and agree to participation terms to receive their free goods or services.

Responsibilities

• Engage walk-by customers using scripts to drive them into the store.
• Encourage customers to show broken phones, receive repair quotes, or join the mailing list.
• Turn objections into sales opportunities and capitalize on high-percentage sales leads.
• Stand for long periods while interacting with customers.

Requirements

• Excellent communication skills, highly energetic, and approachable.
• Genuine customer service skills and ability to develop client relationships.
• Ability to stand for long periods and lift 25 lbs.
• Own reliable transportation and a valid driver’s license.
• Professional appearance.
• Manageable commute (Cellairis reserves the right to determine acceptable distance).

Qualifications

• Retail experience recommended but not required (1-3 years in retail sales preferred).
• Proven ability to meet and exceed sales goals.
• Sampling or selling experience is a plus.

Core Competencies

• Outgoing and approachable with a persuasive personality.
• Determined, self-motivated, and results-oriented.
• Persistent in turning objections into leads.
• High energy and ability to memorize and use scripts naturally.
• Positive attitude, open to coaching, and resilient under pressure.
• Genuine concern for customers and mastery of the Customer Service Guide.

Physical Requirements

• Stand for long periods of time.
• Lift up to 25 lbs.

Disclosure

Candidates must have their own (non-public) transportation. All candidates are subject to reference checks, background checks, credit checks, drug screening, skills assessments, personality assessments, and language proficiency testing. Cellairis is a smoke-free workplace.