Branch Workplace Technology - Product Delivery, Senior Associate

Job Responsibilities

• Collaborate with Product Delivery Managers and Product Owners to execute key delivery activities and improve operational efficiency
• Support change management initiatives and ensure adherence to risk, control, compliance, and regulatory requirements
• Identify, escalate, and help resolve delivery blockers, dependencies, and resource constraints
• Cookordination delivery activities across product, technology, operations, and business stakeholders
• Monitor project milestones, risks, issues, and action items to support successful execution
• Create transparency through reporting, status communications, and delivery metrics
• Facilitate stakeholder meetings, working sessions, and governance forums to ensure alignment on priorities and outcomes
• Assist with product launches, deployment readiness, operational readiness, and post-implementation activities
• Drive executive-level presentations, updates, and communications
• Support strategic initiatives, continuous improvement efforts, and special projects that enhance team effectiveness
• Foster collaboration and help establish repeatable processes that promote stability, scalability, and consistent delivery outcomes

Required Qualifications, Capabilities, and Skills

• 3+ years of experience in product delivery, product management, project management, program management, or a related discipline
• Demonstrated success supporting product delivery initiatives in a fast-paced environment
• Experience executing operational management, process improvement, and change readiness activities
• Experience supporting product deployment or implementation processes
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously
• Excellent analytical and problem-solving skills with the ability to navigate ambiguity and drive outcomes
• Strong written and verbal communication skills, including experience developing executive-level presentations and communications
• Ability to build effective partnerships across business, product, technology, and operations teams
• Experience tracking risks, dependencies, milestones, and delivery commitments
• Demonstrated ability to work independently while maintaining a strong team-oriented mindset
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Teams

Preferred Qualifications, Capabilities, and Skills

• Knowledge of the product development lifecycle and Agile delivery frameworks
• Experience supporting branch, workplace, consumer banking, or employee-facing technology solutions
• Experience working in large, highly matrixed organizations
• Familiarity with Jira, Confluence, Align, or similar delivery management tools
• Understanding of risk and control frameworks within a regulated environment
• Bachelor's degree or equivalent practical experience
• Relevant project, Agile, or product management certifications are a plus

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.