Senior Product Delivery Associate

Job Responsibilities

• Lead end-to-end delivery planning and execution across initiatives, from intake through release.
• Translate business priorities into structured delivery plans, timelines, and measurable milestones.
• Partner with Product and Technology leaders to align on scope, priorities, and delivery commitments.
• Track delivery progress and drive timely corrective actions by proactively identifying gaps, risks, and ownership needs.
• Identify, manage, and monitor cross-team dependencies (e.g., via Jira/Jira Align) and their impact on delivery.
• Proactively manage risks, blockers, and bottlenecks with clear mitigation and escalation paths.
• Support capacity planning and demand-to-supply alignment across teams and initiatives.
• Produce and maintain status reporting, dashboards, and trackers; communicate delivery health, milestones, risks, and dependencies.
• Develop concise, executive-ready materials for leadership reviews (e.g., weekly updates, quarterly summaries, management review content).
• Leverage AI tools (e.g., Copilot/LLM solutions) to improve delivery workflows, reporting, documentation, and analysis while adhering to governance and control requirements.

Required Qualifications, Capabilities, And Skills

• 8+ years of experience in product delivery, program management, or Agile delivery leadership roles.
• Strong experience managing large-scale, cross-functional programs.
• Expertise in project planning, dependency management, and risk management.
• Strong understanding of Agile delivery frameworks and quarterly planning cycles.
• Proficiency with JIRA, Confluence, reporting, and AI tools (such as Copilot, Claude, or similar).
• Experience leveraging AI tools to enhance reporting and delivery workflows.
• Strong analytical and problem-solving skills.
• Experience in financial services or fintech domains.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.