Senior Product Delivery Associate - Offers & Shopping

Job Responsibilities

• Lead end-to-end investigation, triage, and resolution of statement credit inquiries and production issues, ensuring timely, accurate customer outcomes.
• Leverage data to identify patterns and systemic issues leading to missing credits, collaborating with cross-functional teams to implement long-term fixes.
• Lead structured cross-functional triage for production issues to coordinate root-cause analysis and sustainable solutions.
• Support customer journey initiatives, prioritization, and resourcing, aligning work to customer impact, risk, and business value.
• Convert business strategies into actionable roadmaps, milestones, and OKRs, and drive cross-functional execution to plan.
• Execute and oversee remediations to apply missing credits and correct downstream impacts in line with SLAs.

Required Qualifications, Capabilities And Skills

• Bachelor's degree in Analytics, Computer Science, Engineering, or equivalent experience.
• 3+ years of experience in platform engineering.
• Strong proficiency with relational databases (e.g., SQL Server, PostgreSQL) and data analysis.
• Experience in one or more backend programming languages (e.g., Java, Python, Node.js).

Preferred Qualifications, Capabilities, And Skills

• Prior experience working in credit card, payments, or financial services environments, with a strong understanding of statement credits, transaction processing, and customer remediation.
• Strong written and verbal communication skills, with the ability to clearly document findings and collaborate across technical and non-technical teams.
• Ability to interpret complex data sets, identify trends, and draw actionable insights to resolve credit discrepancies and production issues.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.