Branch Vice President

About the role

This is an Operator's Role. At DuraServ, a branch is a business within a business. It has a P&L. It has a sales team, a service team, a customer base, and an operational infrastructure that has to perform every single day. Running it well requires someone who thinks like an owner — not a salesperson waiting to close the next deal.

Responsibilities

• Manage overall branch operations — sales execution, service delivery, staffing, training, inventory, facilities, and financial controls
• Maintain and apply current knowledge of markets served, customers, vendors, and competitors to keep the branch positioned to win
• Directly lead the branch sales team — setting targets, coaching performance, and building a culture of accountability and results
• Build and manage customer relationships that drive satisfaction, retention, and growth — you are the senior relationship owner for the branch
• Enforce safety, quality, and regulatory compliance across branch operations, including routine field and warehouse audits and corrective action follow-through
• People Development — Lead the service team through subordinate managers and directly develop the sales professionals under your leadership
• Coach and develop the team on technical skills, sales skills, and professional standards — you raise the floor and the ceiling
• Ensure staffing levels, training cadence, and performance management practices keep the branch operating at full capacity

Requirements

• We're not looking for the top sales rep who wants to move into management. We're looking for the leader who already thinks in terms of systems, teams, and outcomes — not personal production.
• A proven operational leader with experience running a P&L — you understand the relationship between sales execution, service delivery, and financial performance
• A developer of people — you've built teams, coached underperformers, and created cultures where accountability and results are the standard, not the exception
• A sound business decision-maker — you use market knowledge, financial data, and customer intelligence to make calls that move the branch forward
• A customer relationship leader — you engage at the senior level, resolve escalations, and set the tone for how the branch treats every account
• Operationally fluent — comfortable managing inventory, facilities, scheduling, and compliance in a multi-function branch environment
• An excellent communicator — across your team, with customers, with vendors, and with regional leadership above you

Qualifications

• 5+ years of combined B2B sales and operational leadership experience, with a background in industrial or distribution services required
• Bachelor's degree highly preferred; equivalent education and experience considered
• Previous experience managing sales professionals is strongly preferred
• Valid driver's license and clean driving record required — field presence with your team and customers is part of this role