Branch Team Member

About the Role

The Branch Team Member plays a crucial role in supporting our purpose of creating lasting value for those we serve by performing a collection of tasks to support the branch location and serve as a resource for our customers. This position may serve one or a combination of the following functions: counter support, delivery services, and a variety of warehouse duties. Regardless of the function performed, this individual always displays excellent customer service skills and a commitment to quality and efficiency.

Responsibilities

• Service a diversity of customers by providing projects or information on products or services
• Estimate date of delivery to customer, based on knowledge of own vendor’s production and delivery schedule
• Communicate effectively with department leads and branches on all job-related issues
• Provide project demonstrations to qualified customers on request
• May be responsible for customer courtesy items
• Build and maintain customer relationships
• Emphasize salable features, quote prices and credit terms, and prepare sales orders for orders obtained
• Promote profitability and sales growth initiatives
• Load and unload the vehicle in a safe and efficient manner
• Adhere to all company safety policies and initiatives
• Support team members by participating in team lifts
• Deliver products to local customers
• Maintain compliance with all Department of Transportation requirements
• Maintain vehicle, counter area, displays, and warehouse dock cleanliness and order
• Maintain Will-Call orders, which may include calling customers, canceling old orders, etc.
• Pick customer orders using an RF scanner, wire cutting equipment, motorized cart, and/or forklift
• Pick, prepare, ship, or receive orders in an efficient and accurate manner
• Cross-train in all departments of the warehouse
• Facilitate the returns process
• Perform cycle counts, maintain inventory integrity, and location accuracy
• Participate in warehouse process improvements
• Provide coverage in areas of the warehouse where staffing is low and workload is high

Requirements

• High School Diploma or GED required
• Previous distribution experience preferred
• Previous customer service experience preferred
• Ability to lift 100 lbs
• Able to meet and maintain qualifications required by DOT
• Demonstrated computer skills
• Able to work with Excel documents
• Class B CDL preferred; in some locations, it is required
• Knowledge of Eclipse preferred
• Knowledge of handheld RF scanner is a plus
• Ability to operate lift truck equipment

Critical Success Factors

• Ability to learn, grow, and adapt to change
• Execute duties with the highest regard for safety, continuous improvement, and cost reduction
• Strong customer focus orientation
• Ability to build strong relationships with customers, vendors, and suppliers
• Ability to work collaboratively with all areas in the branch
• Self-motivated with strong problem-solving ability
• Willingness to give and receive constructive feedback
• Excellent communication and interpersonal skills
• Ability to analyze workload and establish priorities with time-sensitive deadlines
• Ability to analyze, identify, and follow up to resolve discrepancies
• Ability to develop rapport with customers and peers
• Ability to effectively and safely navigate a motorized cart and forklift
• Exhibits a strong work ethic and a positive attitude
• Detail-oriented
• Dependable

Work Environment & Physical Demands

• Consistent standing, walking, lifting, working with hands, working with fingers, working indoors
• Frequent carrying, pushing, bending at the waist, twisting upper body, reaching, vision acuity-near, vision acuity-far, depth perception, field of vision, vision adjustment, color vision, team lifting, working with others, exposure to cold, heat, temperature changes, high places, mechanical hazards
• Some sitting, climbing, balancing, kneeling, crouching, talking, hearing, working alone, non-standard shift work, extended day, humid conditions, noise
• Occasional crawling, driving, wet conditions, vibration, confined areas, working outdoors, electrical hazards, explosive materials, fumes, odors, dusts, mists, gases, poor ventilation