Branch Team Member

Description Summary

The Branch Team Member supports our purpose of creating lasting value for those we serve by performing various tasks at the branch location and serving as a resource for customers. This position may handle counter support, delivery services, and warehouse duties.

Key Responsibilities & Essential Functions

• Service a diversity of customers by providing information on products or services.
• Estimate date of delivery based on vendor's production and delivery schedule.
• Communicate effectively with department leads and branches on job-related issues.
• Provide project demonstrations to qualified customers upon request.
• Build and maintain customer relationships.
• Emphasize salable features, quote prices, and prepare sales orders for orders obtained.
• Load and unload vehicles safely and efficiently.
• Adhere to all company safety policies and initiatives.
• Support team members by participating in team lifts.
• Deliver products to local customers.
• Maintain compliance with all Department of Transportation requirements.
• Maintain cleanliness and order of the counter area, displays, and warehouse dock.
• Manage Will-Call orders, including calling customers, canceling old orders, etc.
• Pick, prepare, ship, or receive orders in an efficient and accurate manner.
• Cross-train in all departments of the warehouse.
• Facilitate the returns process.
• Perform cycle counts, maintain inventory integrity and location accuracy.
• Participate in warehouse process improvements.
• Provide coverage in areas of the warehouse where staffing is low and work levels are high.

Requirements

• High School Diploma or GED required.
• Previous distribution experience preferred.
• Previous customer service experience preferred.
• Able to lift 100 lbs.
• Able to meet and maintain qualifications required by DOT.
• Demonstrated computer skills.
• Able to work with Excel documents.
• Class B CDL preferred; in some locations it is required.
• Knowledge of Eclipse preferred.
• Knowledge of handheld RF scanner is a plus.
• Able to operate lift truck equipment.

Job Requirements/Specifications

• Ability to learn, grow, and adapt to change.
• Execute duties with the highest regard for safety, continuous improvement, and cost reduction.
• Strong customer focus orientation.
• Ability to build strong relationships with customers, vendors, and suppliers.
• Self-motivated with strong problem-solving ability.
• Willingness to give and receive constructive feedback.
• Excellent communication and interpersonal skills.
• Ability to analyze workload and establish priorities with time-sensitive deadlines.
• Ability to analyze, identify, and follow up to resolve discrepancies.
• Ability to develop rapport with customers and peers.
• Ability to effectively and safely navigate a motorized cart and forklift.
• Detail-oriented.
• Dependable.

Work Environment & Physical Demands

• Consistent standing, walking, lifting, working with hands, working with fingers.
• Frequent carrying, pushing, bending at the waist, twisting upper body, reaching.
• Vision acuity - near, far, depth perception, field of vision, vision adjustment, color vision.
• Team lifting, works with others.
• Cold, heat, temperature changes, high places, mechanical hazards.
• Sometimes sitting, climbing, balancing, kneeling, crouching, talking, hearing.
• Occasional crawling, driving, wet, vibration, confined area, work outdoors, electrical hazards, explosive materials, fumes, odors, dusts, mists, gases, poor ventilation.