Branch Team Leader, Merrimack NH, Full-Time, On-site

About the Role

Assist the Branch Manager in supporting and contributing to DCU's Success Sharing by creating a sales and service culture within the branch through effectively leading the teller staff and helping our members achieve their financial goals. Effectively manage branch operations and service levels.

Responsibilities

• Supervision of the teller line staff, including coaching, developing, hiring, disciplining, and writing and delivering periodic and annual evaluations.
• Provide supervisory branch coverage on alternating Saturdays and as needed.
• Be fully trained and proficient with security procedures, including handling robbery and member complaints.
• Manage all aspects of staff performance, including training, timely review of performance progress, and maintaining performance documentation for Tellers.
• Coach staff to minimize errors and violations of policy and procedures.
• Ensure performance evaluations and monthly meetings with staff (Member Service Representatives) are completed on time.
• Oversee daily operations of the teller line, including adherence to policies and procedures, providing guidance and assistance to tellers, and approving system supervisor overrides.
• Assume responsibility for branch cash, negotiable items, nightly branch balancing (including ATM Custodian when required), and securing confidential information.
• Perform Teller duties as needed, including processing routine transactions such as deposits, withdrawals, loan payments, and check cashing.
• Complete member requests for money orders, treasurer’s checks, stop payments, bonds, gift cards, check orders, and account file maintenance.
• Balance vault, coin machine, and daily work with minimal errors and in a timely manner while maintaining a cash variance record within guidelines.
• Perform MSR duties, including knowledge of all DCU products and services, processing loan requests, confirming conditions, and verifying document integrity prior to loan closings.
• Obtain Mortgage Loan Originator (MLO) authority through the nationwide mortgage licensing system (NMLS) and originate mortgages, as well as obtain Notary Public certification.
• Oversee the auditing of all membership applications, account maintenance forms, new account applications, and completed loan files.
• Provide coverage in other DCU areas such as branches, Information Center, or support departments as needed.
• Manage operations when covering a branch by ensuring compliance with policies, procedures, and security.
• Promptly resolve Information Services and maintenance issues as they occur.
• Identify and streamline work processes to reduce cost or save time, encouraging staff to offer suggestions for efficiency and process improvements.
• Perform other job-related duties as assigned.

Requirements

• High School Diploma or equivalent.
• Prior cash handling experience.
• Previous customer service experience preferred.
• Verbal communication skills.
• Technical skills (Windows, Microsoft Office).
• Bilingual skills a plus.

Pay

Target compensation: $26.60 - $30.00 per hour.

Schedule

Monday - Friday 8:30 AM – 5:30 PM, alternating Thursdays/Fridays 10:30 AM – 7:30 PM, alternating Saturdays 8:30 AM – 3:30 PM (40 hours per week).

Benefits

• Traditional medical, dental, and vision coverage.
• Generous 401(k) match.
• Paid Time Off: Accrue up to 15 days in your first year, plus 40 hours of sick time and 3 personal days annually.
• Paid federal holidays.
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria).

About the Company

First Tech and DCU were founded on the belief that financial solutions should put people first. This belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.