Branch Team Leader, Littleton, MA, Full-Time, Onsite

Assist the Branch Manager in supporting and contributing to DCU's Success Sharing by creating a sales and service culture within the branch through effectively leading the teller staff and helping our members achieve their financial goals. Effectively manage branch operations and service levels.

Responsibilities

• Supervision of the teller line staff, including coaching, developing, hiring, disciplining, and writing/delivering periodic and annual evaluations.
• Provide supervisory branch coverage on alternating Saturdays and as needed.
• Be fully trained and proficient with security procedures, including handling robbery and member complaints.
• Manage all aspects of staff performance, including training, timely review of performance progress, and maintaining performance documentation for Tellers.
• Coach staff to minimize errors and violations of policy and procedures.
• Ensure performance evaluations and monthly meetings with staff (Member Service Representatives) are completed on time.
• Oversee daily operations of the teller line, including adherence to policies and procedures, providing guidance to tellers, and approving system supervisor overrides.
• Assume responsibility for branch cash, negotiable items, nightly branch balancing (including ATM Custodian when required), and securing confidential information.
• Perform Teller duties as needed, including processing routine transactions (deposits, withdrawals, loan payments, check cashing), completing member requests (money orders, treasurer’s checks, stop payments, bonds, gift cards, check orders, account file maintenance), and balancing vault, coin machine, and daily work with minimal errors.
• Perform MSR duties, including knowledge of all DCU products and services, processing loan requests, confirming conditions for loan closings, and verifying document integrity. Obtain Lending Authority, Mortgage Loan Originator (MLO) authority through NMLS, originate mortgages, and obtain Notary Public certification.
• Oversee the auditing of membership applications, account maintenance forms, new account applications, and completed loan files.
• Provide coverage in other DCU areas such as branches, Information Center, or support departments as needed.
• Manage operations when covering a branch, ensuring compliance with policies and procedures, resolving Information Services and maintenance issues, and identifying process improvements to reduce cost or save time.
• Perform other job-related duties as assigned.

Requirements

• High School Diploma or equivalent
• Prior cash handling experience
• Previous customer service experience preferred
• Verbal communication skills
• Technical skills (Windows, Microsoft Office)
• Bilingual skills a plus

Pay

$26.60 - $30.00 / hour

Schedule

Mon - Fri 8:30 AM – 5:30 PM, alternating Thurs/Fri 10:30 AM – 7:30 PM, alternating Saturdays 8:30 AM – 3:30 PM (40 hours per week)

Benefits

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: Accrue up to 15 days in your first year, plus 40 hours of sick time and 3 personal days (refresh annually)
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

First Tech is an equal opportunity employer, valuing diversity, inclusion, and equity. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.