Branch Team Lead (Full Time)

About the role

The Branch Team Lead role at Grainger helps lead the daily operations to ensure customer service and operational excellence. They help improve company projects and results with the branch teams, create and promote an environment where team members are empowered and engaged to the success of the company, and work with members of the branch leadership team.

Responsibilities

• Clarify direction for team members by projects, priorities and company strategy and provide continued feedback
• Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements
• Provide a creative customer experience and ensure customer retention and satisfaction
• Frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations
• Monitor counter transactions to provide appropriate guidance to team members
• Facilitate team member onboarding and ongoing training
• Build work schedules to ensure productivity and staffing levels
• Assess processes for improvement opportunities using Continuous Improvement methodology. Suggest and implement changes to enhance defined processes and improve sales and service
• Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams
• May take and respond to emergency customer calls after hours

Requirements

• High school diploma or Bachelor's degree
• Minimum 3 years customer service and sales experience
• 2+ years of management experience in a customer service environment

Qualifications

• Competence in the use of computers and software applications including SAP
• Operate powered industrial equipment

Skills

• Ability to communicate effectively with all levels of the organization
• Strong organizational and problem-solving skills
• Ability to manage multiple tasks and prioritize responsibilities

Benefits

Rewards and benefits include medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. For additional information and details regarding Grainger’s benefits, please click on the link below: https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire Grainger Benefits.

Pay

The anticipated base pay compensation range for this position is $24.66 to $30.87 per hour.

Schedule

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.