Team Lead (Full-time)

About the role

Job Title: Team Lead. Reports to: Club Manager. Status: Full Time / Non-Exempt. Responsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club. The Team Lead position is a developmental role in the manager pipeline, offering advancement opportunities to Manager in Training and eventually Club Manager.

Responsibilities

• Assist in member service oversight making sure all staff are always providing great customer experience.
• Very involved in all front desk related tasks
• Greet/meet potential members and provide gym tour
• Assist to facilitate member service issues and questions.
• Provide backup support to Club Manager as needed.
• Assist overseeing cleanliness and appearance of gym
• Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Requirements

• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency
• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time

Skills

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers (includes coworkers and the public), empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Benefits

• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources