Branch Support Specialist - Chicopee, MA

About the role

This position may be based out of any of our following Northeast locations: New York (Depew, Liverpool, and Saratoga Springs), Massachusetts (Chicopee), or Vermont (Colchester).

In this role, you will be a key member of our IT & Facilities team, providing electrical, building, and technology support to a rapidly growing company.

Responsibilities

• Ensures assigned equipment is in proper working order and available for use.
• Maintains physical space, ensuring a safe, clean, and functional environment.
• Receives, manages, and processes work order requests; ensures problems are resolved quickly.
• Acts as liaison between employees and any outside contractors needed to resolve specialized problems.
• Drafts and implements preventive maintenance schedules for buildings and equipment.
• Ensures safety standards are followed throughout the facility.
• Maintains inventory of supplies; reorders as needed.
• Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Trains users in the proper use of hardware or software.
• Refers major hardware or software problems or defective products to vendors or technicians for service.
• Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Prepares evaluations of software or hardware and recommends improvements or upgrades.
• Confers with staff, users, and management to establish requirements for new systems or modifications.
• Inspects equipment and reads order sheets to prepare for delivery to users.
• Performs other related duties as assigned.

Requirements

• Travel is a must – most of the time.
• Detail-oriented.
• Self-motivated.
• Excellent communicator.
• Quick learner.
• Strong troubleshooting skills.

Qualifications

• Electrical experience preferred.
• Building maintenance experience preferred.
• IT experience preferred.
• Experience with Solar Eclipse preferred.

Benefits

• Work in a highly motivated team of professionals.
• Career and growth opportunities.
• Competitive salary and benefits.
• Work in a beautiful area of the country with many recreational opportunities.

Pay

The pay range for this role is $24.00 to $28.00 per hour. Actual compensation will be based on qualifications and other factors determined by law.