Branch Support Specialist

About the role

The Branch Support Specialist position at Yukon Equipment Inc. is located in Anchorage, AK. This role supports the general operations of the Anchorage Product Support Department and assists Territory Sales Managers with sales and rental leads.

Responsibilities

• Work with Territory Sales Managers and customers to develop sales and service leads.
• Create and record work orders as necessary.
• Assist walk-in customers with rentals, sales, parts, and service issues, and direct to the proper department as necessary.
• Cook up rental specifications, pricing, and delivery schedules on rentals, parts, and service projects.
• Create and process rental orders, ensuring proper documentation and equipment availability.
• Aid in managing customer accounts and ensuring the accuracy of rental agreements and billing details.
• Maintain and update customer records, sales data, and rental history in the Customer Relationship Management (CRM) system.
• Safely move and organize heavy equipment in a neat and efficient manner.
• Maintain yard cleanliness, organization, and overall operational readiness.
• Support the rental department by assisting with equipment check-in and check-out, including cleaning units and operating a pressure washer as needed.
• Operate material handling equipment such as forklifts and other related machinery.
• Assist in promptly addressing customer complaints or issues, working with relevant teams to provide effective solutions.
• Manage dispatch, rental repairs and maintenance of rental equipment fleet.
• Manage rental yard activities including equipment sign-out/check in, and yard organization.
• Manage inventory and ensure accurate counts and assist with unit audits.
• Aid in parts and rental calls to Anchorage Branch.
• Coordinate with Anchorage Branch for office supplies and administrative support.
• Work in a constant state of alertness and in a safe manner.
• Move and arrange heavy equipment in an organized manner.
• Be responsible for yard cleanliness and organization.
• Assist the rental department in checking in and out rental equipment including cleaning units and operating a pressure washer.
• Utilize material handling equipment such as forklifts, etc.
• Perform other duties as assigned.

Requirements

• High School diploma or GED equivalent required.
• One – two years of service writing experience or related field required.
• Valid state driver’s license and be qualified to operate a vehicle under the conditions of Company’s Driving Policy.
• Must be able to pass background check and drug screen.

Qualifications

• Knowledge of service department operations, equipment rentals, and parts management.
• Understanding of rental agreements, work orders, and invoicing processes.
• Familiarity with inventory tracking, yard organization, and equipment maintenance procedures.
• Understanding of customer service principles and conflict resolution practices.
• Excellent time management skills and ability to use time effectively during scheduled shifts.
• Ability to be consistently attentive and punctual.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and other technical documents.
• Ability to actively listen and provide high quality customer service.
• Ability to communicate effectively to customers, and before a group of people.
• Good working knowledge of business software applications presently used by the Company.
• Working knowledge of CRM systems, and office software (Microsoft Office Suites, Outlook, etc.) and ability to learn new applications.
• Ability to learn and understand the Company’s Standard Operating Procedures (SOPs).
• Ability to be detail-oriented and ensure work is completed in an accurate manner.
• Ability to work effectively in a team environment and support multiple departments simultaneously.
• Ability to think independently, suggest improvements to workflow, and present ideas and information in an efficient manner.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Basic working knowledge of mathematical skills such as addition, subtraction, multiplication and division, using whole numbers, common fractions, and decimal points.
• Ability to follow and respond to management directions.
• Ability to complete tasks on time or provide follow-up with an alternate plan.
• Ability to maintain a professional appearance.
• Knowledge of construction equipment.
• Able to operate a motor vehicle safely in accordance with company policy.

Benefits

• Competitive wages and bonus programs.
• Mentorship Program.
• Tuition reimbursement.
• Safety Gear Allowance: $350.00 in reimbursement annually.
• Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from with ridiculously low employee premiums.
• FSA health care and/or dependent care/HSA with HDHP.
• Dental and Vision Insurance.
• Employee Assistance Program for you and your family.
• Company paid Life Insurance, AD&D, LTD.
• Paid time off is based on an employee working 2080 regular hours per year [40 hours per week]. May increase per years of service with the Company in eligible status.
• 10 Regular Holidays, 1 Bonus – Work Anniversary “Floating” Holiday.
• Eligible after 1 year of service, must be taken within the calendar year.
• 401(K) match at $0.50 on the dollar up to 6% of your contribution.

Equal Opportunity/Affirmative Action Employer

Calista Brice is an Equal Opportunity/Affirmative Action Employer. We believe in each person's potential, and we'll help you reach yours. Join us and let's get started!