Branch Support Specialist

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide a sense of purpose. Employees work in a dynamic, welcoming, and collaborative workplace and contribute to a culture that positively impacts the communities and customers served.

About the role

The Branch Support Specialist is the primary contact for branch management on general benefit issues, payroll discrepancy resolution, compliance reporting, uniform/equipment management, and unemployment claims. This hands‑on position handles branch‑level administration.

Responsibilities

• Maintain employee personnel, medical, and benefit files; keep branch I‑9 files in compliance with company and legal policies.
• Assist Corporate Human Resources with the annual open enrollment process; provide first‑line answers to benefit questions or coordinate with corporate benefits for answers.
• Oversee administration of the company uniform program, including sizing, issuance, timely return, replacements, and maintaining all related paper and electronic files.
• Assist with workers’ compensation claims management by issuing and obtaining claim paperwork, collecting statements, and coordinating with Corporate Human Resources on doctor’s notes and return‑to‑work programs.
• Receive initial notices for leave of absence requests, coordinate with the Corporate LOA department, provide initial information, and oversee related paperwork flow.
• Maintain post‑hire WinTeam data entry; coordinate with Payroll to ensure changes are completed properly and respond to related inquiries.
• Respond to inquiries from outside vendors on unemployment claims.
• Under direction of Corporate Human Resources, conduct monthly HR‑related audits and process weekly reports.
• Coordinate employee relations programs under the direction of Corporate Human Resources.

Qualifications

• High School diploma or equivalent.
• Prior work experience in a professional administrative environment.
• Ability to focus and multi‑task in a busy environment.
• Capability to handle stressful situations calmly and professionally.
• Effective management skills; ability to coordinate with diverse employees and engage them to perform at optimum levels.
• Highly proficient in all Microsoft Office applications and able to utilize office management technology.
• Initiative, strong prioritization of multiple competing assignments, and effective deadline management.

Preferred Qualifications

• College degree in business, human resources, or a related field.
• Human resources and/or recruiting experience.
• Experience using iCIMS or another Applicant Tracking System.
• Experience using WinTeam or another Human Resources Information System.
• Experience using DOMO or another business intelligence tool.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days per year.
• Vacation time accrued at 3.08 hours biweekly; unused vacation paid out only where required by law.

Pay

$22.12 per hour.