Branch Support Officer - Irwindale

About the role

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture-backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities. The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology-forward platform, SmartStreet™.

Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best.

Responsibilities

• Actively participate in quality control for the assigned region.
• Carry out supervisory responsibilities, when appropriate, in accordance with the Bank’s policies.
• Plan and schedule daily workflow and coordinate with other areas as required to ensure compliance with service standards and regulatory deadlines.
• Ensure high-quality, friendly customer service and adherence to sales and brand standards.
• Resolve customer inquiries, complaints, and situations in a positive, professional, and efficient manner.
• Promote an effective sales and service environment.
• Monitor Teller performance related to losses, differences, and referrals and, when appropriate, provide coaching to improve performance.
• Approve transactions within established guidelines.
• Participate in opening and closing the branch and conduct security inspections of the building and grounds under dual control.
• Review daily reports and monthly certifications.
• Support the branch in achieving satisfactory audit ratings.
• Identify and mitigate audit findings.
• Participate in interviewing and hiring decisions.
• Prepare and deliver employee performance evaluations, goal planning, and counseling.
• Manage, support, coach, and train staff.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

Requirements

• Five years of branch operations experience required.
• Solid understanding of the operational regulatory environment, with thorough knowledge of banking operations, required.
• Solid understanding of key branch systems and basic end-user knowledge of Word and Excel required.
• Detail-oriented and accurate, with the ability to organize and prioritize, demonstrate a high degree of flexibility, handle multiple tasks simultaneously, and manage and organize projects and workloads.
• Ability to travel between branch locations, potentially across states, and review and maintain knowledge of departmental and Human Resources policies and procedures.
• Solid skills to manage or guide others as a floating or interim manager when needed.
• Ability to manage high-quality, friendly client service and adherence to brand standards; identify opportunities to refer new products and services to clients based on their financial goals; and service client needs through completion.
• Ability to establish and maintain internal and external relationships by understanding needs and regularly seeking opportunities to mentor and train other team members for success.
• Ability to engage others in a friendly and reliable manner, listen for expressed and unexpressed needs, and translate those needs into action.
• Actively seeks new challenges and opportunities to expand their skill set, answer questions without having all information, and work comfortably and successfully in multiple environments.
• Ability to drive results through others, solve problems with minimal direction, and work effectively across multiple concurrent tasks.
• Ability to manage individual risk and begin taking responsibility for the risk of the broader branch, with a developing understanding of how strategic plans mitigate risk.
• Demonstrated ability to guide and coach a team as an interim or as-needed manager.
• Supervisory experience preferred.
• Associate’s degree or higher strongly preferred.
• High school diploma or equivalent required.

Benefits

• Eligibility to participate in the company’s 401k plan with a company match and immediate vesting.
• Comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability.
• Pre-tax Health Savings Account with employer contributions and pre-tax Flexible Spending Account (FSA).
• Adoption, surrogacy, and fertility assistance.
• Paid parental leave and family support solutions including care options for your family.
• Paid vacation days, holidays, and volunteer time off.
• Tuition reimbursement, an annual mentorship program, leadership development resources, and access to LinkedIn Learning.