Branch Support Member Relationship Specialist

Major Duties And Essential Functions

• Act as Subject matter experts for all branch MRS staff
• Uncover member needs by asking questions and providing solutions to their needs
• Proactively discuss and refer additional products to internal partners
• Process requests for memberships, depository accounts, loans, and account maintenance services
• Regularly follow up with members to ensure that their financial needs are met and uncover any additional needs they may have
• Test new products and services
• Deliver ongoing training and skill reinforcement for existing staff
• Adapt to multiple branch environments
• Remain up to date on current products, services, and marketing campaigns through attending training, and remaining familiar with all changes and disclosures
• Maintain confidentiality of member information and other sensitive information

Specific Knowledge, Skills, And Abilities Required For This Position

• Must be goal-oriented
• Must be service-oriented
• Problem solving competence with a strong attention to detail
• Strong listening skills
• Strong written and verbal communication skills
• The ability to multitask, prioritize, and adapt to a consistently changing environment
• Able to be a TEAM player and work well in a group setting

Other duties necessary to achieve the goals of the credit union

• Travel between CUTX branches

Education And Experience

• Must be 18 years of age or older with a high school diploma or equivalent
• Minimum 1-2 years related operational experience in financial institution environment or equivalent preferred

Physical Activities And Requirements Of This Position

• Finger Dexterity
• Grasping
• Talking
• Repetitive Motions
• Average Hearing
• Average Visual Abilities
• Sedentary Work

Mental Activities And Requirements Of This Position

• Reasoning Ability: The ability to use common sense or logic
• Mathematical Ability: Basic Ability to perform basic math skills including adding, subtracting, multiplying, and dividing two-digit numbers; operations with units such as inch, foot, yard; ounce, pound (or their metric counterparts), and square footage; ability to understand appraisals, compute rent rates and lease expiration times
• Language Ability: The level of ability required to communicate and understand written and oral language

Compliance Requirement

• The responsibilities contained within this job description remain compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position