Branch Relationship Specialist

About the Role

First National Bank of America is seeking an experienced, driven, and customer-focused Branch Relationship Specialist to join our East Lansing team. This high-impact role is for banking professionals who thrive on building relationships, delivering exceptional service, and growing business through meaningful customer connections. As a trusted financial partner, you'll play a key role in supporting both business and consumer clients while helping drive branch growth and community presence. This position offers the opportunity to leverage your banking expertise, expand your business development skills, and make a direct impact on customer success and the bank's performance.

Responsibilities

• Grow Business Relationships
  • Drive new deposit growth through customer interactions, internal referrals, business development activities, and community networking
  • Develop and strengthen relationships with business and consumer customers, serving as a trusted resource for their banking needs
  • Identify opportunities to introduce customers to products, services, and treasury management solutions that help them achieve their financial goals
• Deliver Financial Solutions
  • Implement and support treasury management services throughout the customer lifecycle
  • Open, maintain, and update business and consumer accounts with accuracy and attention to detail
  • Prepare and deliver required customer reporting, ensuring a seamless and professional banking experience
• Be a Leader in Customer Experience
  • Provide exceptional service by proactively addressing customer needs and resolving inquiries efficiently
  • Manage lobby traffic and create a welcoming, professional branch environment
  • Collaborate with branch teammates to deliver consistent and outstanding customer experience
• Maintain Operational Excellence
  • Process transactions accurately and responsibly, including cash handling and balancing activities
  • Ensure all account documentation, customer records, and branch activities comply with bank policies and regulatory requirements
  • Support a culture of accountability, compliance, and operational excellence

Requirements

• Minimum one year of branch banking experience required
• Strong understanding of business deposit account opening requirements, documentation, and applicable regulations
• Proven success in cross-selling financial products and identifying customer opportunities
• Excellent communication, relationship-building, and business development skills
• Strong attention to detail with a commitment to accuracy and follow-through
• Proficiency in Microsoft Office and the ability to navigate banking technology platforms effectively
• Professionalism, initiative, and the ability to manage multiple priorities in a fast-paced environment
• A passion for helping customers and contributing to branch success

Why This Role Matters

This position is ideal for banking professionals who want more than a traditional branch role. As a Branch Relationship Specialist, you'll serve as a key contributor to both business development and customer relationship management, two highly valued skill sets in today's banking industry. You'll gain exposure to commercial and consumer banking, treasury management services, relationship sales, and branch operations while working alongside experienced banking professionals.

Benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

About the Company

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.