Branch Support Assistant Manager

Location: 27000 Evergreen, Lathrup Village, MI 48076

About the role

The Branch Support Assistant Manager is responsible for supporting the member service efforts of the Credit Union in a variety of ways. Branch Support is the primary information support team for all the branches. Supervising and coordinating activities of team members in the mailroom by directing the development, implementation, and maintenance of the mailing system. The Branch Support Assistant Manager is responsible for managing the Credit Union’s supply and inventory system. The Branch Support Assistant Manager is trained to assist in all areas of Branch Support including but not limited to Debit/ATM dispute packets, account research, IRA transactions, certificate accounts, creating and updating procedures, assist with the department operations, and ensuring the team is in balance daily. This position requires an ability to communicate effectively with prospective and current members and to represent the Credit Union in a positive and professional manner.

Responsibilities

• Supporting the branches by updating and implementing new procedures and resources as needed on The Hub.
• Assist the Branch Support Manager with the Signature Guarantee/Medallion program, plus Notary Public essential functions.
• Branch resource for legal related matters.
• Reviews and submit documents or questions for legal review to AVP-Operations.
• Identify, communicate, and champion process and efficiency opportunities that will benefit internal and external members.
• Implement recommendations for process improvements for Branch Support, Facilities, and Branch Operations.
• Coordinates the process of sorting and delivering all incoming and outgoing mail, package deliveries, and courier bags.
• Organize the distribution of outgoing mail and maintain an organized mailroom.
• Responsible for the upkeep of the postage meter, equipment maintenance, supply orders, and compliance related updates.
• Oversee the mutilated currency process with the branches and Bureau of Engraving and Printing.
• Oversee the unclaimed property process to the State of Michigan for deposit accounts and safe deposit boxes.
• Assist Facilities with supply ordering process, team member access and Credit Union inventory system.
• Responsible for overseeing the completion of Debit, ATM and POS debit card disputes while maintaining compliance with the Federal Regulation