Branch Support Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Research and resolve complex situations, providing detailed explanations or descriptions of transactions.
• Support consumer and community banking account opening and daily account maintenance requests in accordance with Bank policy, procedures and industry regulations.
• Analyze and interpret policies and procedures for the Deposit Operations Wiki, Memos, Alerts, bulletins, and other bank communications.
• Act as the "Help Desk" for incoming inquiries from branch colleagues.
• Consistently, efficiently, and accurately perform tasks, answer questions, fulfill requests, and resolve problems for internal and external clients.
• Answer all calls and email communication in a courteous, respectful, accurate, supportive and timely manner.
• Cooperatively work with colleagues, branch staff, as well as internal and external clients with the highest level of professionalism, courteousness, respect, and attentiveness.
• Completing overrides remotely and completing daily task and report reviews.
• Perform tasks that affect the Company's compliance with existing, revised, and new State and Federal compliance regulations.
• Fully participate in banking and business skill and knowledge development through various channels that the Bank may provide, including self-study assignments, computer-based training, one-on-one instruction, and group instruction.
• Proactively and regularly increase working knowledge of bank policies and procedures.
• Closely follow the Bank's Information Security policies and procedures, ensuring that the handling, processing, and storage of all customer and confidential or proprietary bank information are done in a secure manner and environment.
• Adhere to and ensure branch staff adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
• Regularly complete Currency Transaction Reports, Suspicious Activity Reports and other recordkeeping requirements.

Qualifications

• A High school diploma; or approved equivalent.
• Preferred 1-2 years of experience in banking or the financial services industry.
• Previous call center experience is helpful.
• Knowledge of current banking regulations.
• Working knowledge of or the ability to learn applicable state and federal laws, regulations, policies, and procedures related to this position.
• Computer proficiency with basic applications (i.e. Word and Excel).

Benefits

At WaFd Bank you get all of these great benefits!

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• 401(k) plan
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

WaFd Bank Benefits Summary

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment.