Branch Support Specialist

Responsibilities

• Perform day two balancing and reconciliation of cash and transaction activity.
• Prepare and process overdraft and charge off correspondence.
• Monitor and review daily operational reports, including overdraft reports, over/short reports, and general ledger activity.
• Support Branch Operations by managing Synapsys Service Events and ensuring timely resolution.
• Document operational errors, maintain tracking logs, and distribute weekly reporting to designated departments.
• Provide responsive support to branch personnel via phone and email, ensuring timely and accurate guidance.
• Cooky/cash order through FedLine Web in accordance with established procedures.
• Collaborate with Branch Operations Administrators to conduct system testing in both UAT and production environments.
• Manage counterfeit currency submissions in compliance with regulatory requirements.
• Oversee settlement processes for remote ATM.
• Aid with departmental projects and process improvement efforts as assigned.
• Maintain departmental mailboxes to ensure timely follow up and task completion.
• Review, recommend, and update operational procedures to align with bank policy and regulatory standards.
• Partner with business units to understand operational needs and deliver effective service solutions.
• Implement and maintain appropriate internal controls to support operational integrity and risk mitigation.
• Review all new accounts to confirm completeness of required documentation. Identify and track error/issues to manager as appropriate.
• Perform other duties as assigned.

Qualifications

• Associate degree or equivalent combination of education and relevant experience.
• Minimum of three years of direct related experience within a financial institution, preferably within a branch network.

Preferred Skills

• Experience with Jack Henry systems preferred.
• Comprehensive knowledge of operational policies, procedures, and applicable banking regulations.
• Strong interpersonal skills with the ability to collaborate effectively with team members.
• Excellent organizational and time management abilities, with demonstrated attention to detail.
• Ability to clearly and effectively explain processes and provide training to others.
• Demonstrated ability to make sound decisions with limited supervision and within time sensitive environments.
• Ability to clearly and concisely explain and instruct tasks to team members.
• Proficiency in Microsoft Office Suite.