Branch Supervisor

About the role

The Branch Supervisor leads and directs all sales and service activities in the branch to achieve deposit growth, loan growth, and satisfaction goals among Members and employees. The role provides personalized banking services to members, exercises supervisory responsibility for the team, supports and assures compliance with Credit Union policies and procedures, and maintains current knowledge of financial products, services, and delivery methods.

Responsibilities

• Establish and maintain Member satisfaction as the singular priority in all activities.
• Make sound decisions, including on-the-spot decisions regarding Member transactions, weighing Member satisfaction issues with the Credit Union’s exposure to loss or fraud.
• Welcome new Members by following established onboarding procedures.
• Perform administrative and operational functions in support of Membership maintenance and documentation.
• Conduct training sessions as necessary.
• Manage balancing functions of the branch and all associates.
• Manage branch cash and negotiable items within approved limits.
• Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
• Ensure sound operating controls are in place.
• Conduct audit and compliance reviews to ensure adherence to policy, procedure, and applicable laws.
• Make decisions in an independent manner according to established policy and procedures.
• Manage safety and security for the branch under established policies and procedures.
• Conduct weekly (or as necessary) scheduled staff meetings to ensure a timely flow of information.

Requirements

• At least 2 years of related experience in a financial institution.
• Supervisory experience preferred.
• Requires completion of high school education.

Benefits

• Competitive pay and target incentive.
• Medical, dental, and prescription coverage.
• 401(k) plan with up to 6% match.
• Generous paid time off.
• Discounts on products and services.
• Paid time off for volunteering.
• Educational and developmental opportunities.
• Access to formal Tuition Assistance Program.